Returning Candidate?

Online Sales Specialist

Online Sales Specialist

Req # 
US-TX-San Antonio

Job Overview

Overview & Responsibilities

Job Overview:


Do you feel that you have what it takes to be an Ambassador of Fanatical Support? Then maybe the Lead Generation Specialist is the right position for you! In many cases, you will be the first impression for all prospects and customers encountered though our marketing efforts and play an instrumental role in bringing in new customers and customer leads!


Job Responsibilities

In this role you will:

  • Handle lead generation opportunities through inbound and outbound phone calls, email, and chat. 
  • Walk prospects through the sign-up process and deployment of Cloud products in Cloud Control Panel. 
  • Qualify and pass leads and opportunities to the appropriate sales segment.
  • Answer prospective customer questions about Rackspace’s products and services and provide information that helps customers understand Rackspace’s value propositions. 
  • Make outbound calls including, but not limited to, nurture for sales segments, trade shows, and marketing campaign efforts. 
  • Meet and exceed monthly lead generation and opportunity conversion targets.


Required Qualifications:

  • Knowledge of the qualification criteria for opportunities, with an understanding of escalation procedures.
  • Ability to learn technical details of Rackspace’s product portfolio and apply that knowledge effectively to answer prospect/customer questions.  
  • Open to coaching, redirection, and continuous feedback. 
  • Excellent communication skills over the phone, and through email and chat.
  • Ability to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines. 
  • Ability to successfully work and promote inclusiveness in small groups. 
  • Ability to provide FANATICAL support to customers, prospects, teammates, and fellow Rackers.
  • High school diploma or equivalent.
  • Bachelor’s degree required, prefer degree in business, marketing, or technology related field. 
  • 1+ years of sales experience, incorporating value/service selling required