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Req # 
Managed GCP, Software Development

Job Overview

Overview & Responsibilities

CRE is the new standard for delivering Fanatical Support on top of Google Cloud Platform (GCP). Fanatical GCP CRE’s are focused on a set of working principles and practices focused on reliability, scalability and the development of automation for repetitive tasks at scale.


Rackspace is seeking an ambitious and experienced technologist who exhibits a unique balance of technical wisdom and strong business acumen. In this role you will act as a Technical Lead for a portfolio of CRE customers. Ensure service efficiency (including capacity and demand planning). Responsible for change management and provisioning. Focused on reliability, scalability and the development of automation to manage a set of repetitive tasks at scale.


This is the right role for someone who has deep expertise in the GCP, AWS or Openstack products & APIs. As such, this individual will become a trusted pre and post deployment consultant to customers, partnering to provide best practice recommendations around advanced cloud-based solutions as well as expert advise on existing workload migrations to the cloud. This particular role is remote based, but candidates that prefer to relocate to San Antonio or Austin, Texas will be considered. There will be some travel to customers as needed.



  •      Perform GCP research that will allow for the optimal customer experience in advising how best to leverage GCP suite of products to most optimally serve complex environments
  •      Obtain access to, and be expected to become an expert in customers control panel for coding, optimization, scaling, and cost advisory
  •      Work with leading-edge technology in the managed cloud space
  •      Capture and share ‘support on GCP’ learnings with internal security engineering team




  •      Expected to obtain Google Cloud Certification
  •      Deep experience in one or more of: C, C++, Java, Perl, Python, or Go.
  •      Deep experience working with Unix/Linux systems from kernel to shell and beyond, with experience working with system libraries, file systems, and client-server protocols.
  •      Networking: e.g. TCP/IP, UDP, ICMP, etc., MAC addresses, IP packets, DNS, SDN, OSI layers, and load balancing.
  •     Strong expertise in designing, analyzing and troubleshooting large-scale distributed systems. In-depth knowledge of operating systems.
  •     Familiarity with algorithms, data structures and complexity analysis.
  •     Deep experience designing complex SaaS applications for cloud reliability and scalability
  •     Guru-level experience with GCP, AWS or Openstack and APIs
  •      Deep experience with cloud infrastructure automation and CI/CD pipeline design
  •      Expertise in operational monitoring and management tools (Nagios, Datadog, etc.)
  •      Capable of providing strategic technical advice
  •      Experience in highly ambiguous environments
  •      Strong knowledge of distributed computing threats and security control
  •      Excellent written & verbal communication skills, both highly technical and non-technical
  •      Ability to work closely with non-technical stakeholders and executives
  •    Systematic problem solving approach, coupled with a strong sense of ownership and drive.


SUPERVISION:  Operates without direct supervision.

EXPERIENCE/EDUCATION:  High school diploma or equivalent required.  Bachelor's degree in Computer Science or equivalent experience. Usually requires 3+ years of information systems design/architecture experience.

PHYSICAL DEMANDS:  General office environment. Considerable stress may occur at times. Some lifting up to 20 pounds required.