Cloud Engineer - Managed Google Cloud Platform

US-TX-San Antonio
Req #
34994
Category
Managed GCP

Overview & Responsibilities

Overview & Responsibilities

 

Do you like to automate even the most simple tasks to remove manual work?  Do single points of failure and non-HA systems give you nightmares? Are you comfortable with cloud technologies? If this describes you and you’re ready to attack some of the most complex problems in the industry, then it’s time for you to take on the challenge of being an Operations Engineer for Managed Google Compute Platform by Rackspace.

 

Exceptional customer experience

 

Our goal is customer satisfaction. Our customers’ experience from onboarding through their continued growth at Rackspace should be exceptional. As an operations engineer, in addition to providing customer support, you will help build the tooling and processes necessary for excellent customer outcomes.

 

Architecture support and tool development

 

Do you enjoy supporting complex architectures and developing tools to accomplish that goal? This is the right place to be. From taking part in evaluation of customer architecture to supporting it long term, our Operations Engineers will work with cutting edge cloud technologies and architectures for our customers. If you enjoy writing programmatic solutions to reduce turnaround time for the customer, and workload for support, this team is what you’re looking for.

 

Customer focused, but automation driven

 

With beta launching in July, Managed Google Cloud Platform by Rackspace is the next generation of Fanatical Support. Scaling support is a difficult challenge, and our intent in this organization is to solve it. We don’t want to repeat the same patterns; this is our opportunity to innovate and create a scalable support model. If you’d rather solve problems in a permanent form instead of continual treatment of the symptoms, this is the team for you.

 

The MGCP Cloud Engineers work closely with the Customer Reliability Engineering team both during and after engagements with their customers. If the idea of becoming a CRE in the future is exciting, this is a great opportunity to work towards that goal

 

If this sounds interesting, challenging, and exciting to you, apply and talk with one of our talent specialists.

 

Job Responsibilities

 

In this role you will:

  • Work with an extremely talented team, building the foundation of support for GCP
  • Support customers utilizing GCP and all associated services
  • Automate infrastructure and develop tools and processes to improve the customer experience and reduce support toil
  • Own issues end-to-end working collaboratively with your team and peers
  • Work with customers and other teams to troubleshoot customer environments to increase end user satisfaction
  • Deep dive into complex performance issues to increase efficiency and reduce customer incidents

 

 

 LI#-CL1

Qualifications

Desired Qualifications:

 

  • Strong OS skills:
  • Battle tested through solving complex customer facing issues at the OS level or at scale
  • Experience automating and orchestrating medium to large scale environments
  • Automation experience with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools
  • Experience working at least one of the following languages: Python, Go
  • Proficient with git and git workflows
  • Proficient in leveraging CI and CD tools (Jenkins, TeamCity, Spinnaker) to automate testing and deployment
  • Knowledge (preferably experience) in building distributed, highly available applications or systems architectures
  • Experience working in an Agile, fast paced, DevOps environment
  • Experience in the configuration, management, and troubleshooting:
  • Apache, Nginx, Lighttpd, Etc.
  • MySQL/MariaDB
  • Varnish, Squid, Memcached, Redis and other similar technologies
  • Hadoop, Hive, Spark and other parts of the Hadoop Ecosystem
  • Load balancers and Load balancing methodology
  • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
  • Working knowledge of Backup and Recovery methodology and implementations
  • Bachelor’s degree in computer science or engineering related field or relevant experience (see below)

Exemplary Qualifications:

 

  • One or more of the following certifications: Google Certified Professional Cloud Architect or Google Certified Professional Data Engineer
  • Proficiency in Python or Go
  • Experience working in a containerized environment (Docker/LXC) with Kubernetes exposure
  • Relevant technical certifications in Google Compute Platform, RedHat, MySQL, and other related technologies
  • Experience of working with Service Oriented or Microservices Architectures

 

Experience Qualifications:

 

  • Cloud Engineer I:
    • 1 - 2 years of experience
  • Cloud Engineer II:
    • 3 - 4 years of experience
  • Cloud Engineer III:
    • 5-6 years of experience
  • Cloud Engineer IV:
    • 6+ years of experience