Google Cloud Platform Sr. Technical Account Manager

US-TX-San Antonio
Req #
34995
Category
Managed GCP

Overview & Responsibilities

PRIMARY RESPONSIBILITY:  Responsible for managing the customer relationship holistically with a growth mindset.  Specializes in managing and growing customers for our Managed Google Cloud Platform business (MGCP) through install base opportunities.  Responsible for providing complex configuration to customers with product offerings based on facts and understanding of customer’s needs and platform knowledge.  Handles each qualified lead from existing customers through the full sales cycle from lead to close.  Maintains a clear understanding of how existing customers are using Rackspace solutions.  Remains the primary point of contact for the customer with consistent interfacing with supports teams.

 

SCOPE: Capitalizing on new opportunities and mitigating churn within our most complex customer organizations.  Sells to mid-level management up to C-level executive leadership.  Customer centric mindset, with the ability to interface with support team on a daily basis.

 

JOB COMPLEXITY:

  • Operates at a highly transactional pace and is a key lever in helping customers grow.
  • Generates outbound calls on client leads, host customer headquarters visits, and occasional travel to meet with customers.
  • Uses internal relationships to exceed customer expectations and provide support to the team.
  • Engages and persuades technical, mid to senior level management up to executive level leadership.
  • Works with Sales Engineers to ensure client receives most accurate and relevant proposals.
  • Must have the ability to see patterns and deconstruct problems to develop solutions.
  • Deals with highly complex configurations including public cloud, specifically GCP.
  • Customer centric mindset, with the ability to interface with support team on a daily basis.
  • Utilizes Salesforce, proposal tools, other sales utilities, CORE, Rackspace Customer Portal, & other account management tools.

Qualifications

Key Skills Needed:

  • Strong understanding of GCP product portfolio
  • Solid knowledge of Cloud architecture, DevOps methodologies and design principles
  • Strong history of driving high customer satisfaction scores
  • Orientation of approaching accounts with a long-term success goal
  • Strong professional sales & account management expertise including a mastery of the sales process, sales techniques, and the ability to coach others through it. 
  • In addition to strong account management expertise with the ability to solve day to day customer issues with efficiency while interfacing with support teams. 
  • Strong knowledge of the Rackspace product suite, including the most complex configurations, which apply to offerings based on customer’s needs. 
  • Strong verbal and written communication skills. 
  • Ability to communicate technical info and ideas so both technical and non-technical decision makers see the value of choosing Rackspace. 
  • Ability to influence others in decision-making. 
  • Ability to provide FANATICAL support in all activities.
  • Good interpersonal skills and the ability to work as an effective team member, along with the ability to apply logical thinking and a good reasoning ability.
  • Self-starter, highly aggressive and motivated to provide the highest possible level of responsiveness and performance from a team of people.
  • Outstanding sales, communication, and relationship-building skills. ·
  • The ability to work effectively with people in a high-growth, fast-paced environment and drive results quarterly.
  • Ability to build cross-functional relationships within the customer organization.
  • Superior professional presence and business acumen.
  • Strong attention to detail and drive to create the highest quality of work.

EDUCATION/EXPERIENCE:

  • High school diploma or equivalent required.  A minimum of 6+ years related experience (technology and/or sales & account management). 
  • Bachelor’s in business, Computer Science or Information Systems, required.
  • Must have B2B sales experience and/or Account Management experience.
  • Demonstrated ability to consistently provide FANATICAL support.

TRAVEL:

  • Moderate domestic travel, less than 40%.