PRIMARY RESPONSIBILITY: Responsible for managing the customer relationship holistically with a growth mindset. Specializes in managing and growing customers for our Managed Google Cloud Platform business (MGCP) through install base opportunities. Responsible for providing complex configuration to customers with product offerings based on facts and understanding of customer’s needs and platform knowledge. Handles each qualified lead from existing customers through the full sales cycle from lead to close. Maintains a clear understanding of how existing customers are using Rackspace solutions. Remains the primary point of contact for the customer with consistent interfacing with supports teams.
SCOPE: Capitalizing on new opportunities and mitigating churn within our most complex customer organizations. Sells to mid-level management up to C-level executive leadership. Customer centric mindset, with the ability to interface with support team on a daily basis.
Key Skills Needed: