Solution Specialist III - Cloud Office

US-TX-San Antonio
Req #
35042
Category
Sales

Overview & Responsibilities

PRIMARY RESPONSIBILITY:  Responsible for driving new and Installed Base sales for Rackspace technologies.  Responds to sales inquiries and develops qualified leads through targeted outbound calling.  Responsible for the full sales cycle from lead to close.  May independently close sales opportunities or serve as a technical advisor in partnership with other sales reps. 

 

  • SALES CYCLE:  3 – 12 months
  • SCOPE:  Sells complex Cloud Office based configurations to management at the senior and executive level.
  • JOB COMPLEXITY:  Generates and qualifies customer leads.  Sells to senior and executive level management requiring complex configurations.  Acts as a key lever in building promoter customers.  Generates potential client leads, occasionally making client site visits and presentations.  Uses internal relationships to exceed customer expectations and provide support to the team.  Maintains a clear understanding of how existing customers are using Rackspace solutions.  Engages and persuades customers and prospects.  Works with Sales Engineers to ensure client receives the most accurate and relevant proposals. Utilizes Salesforce, proposal tools, and other sales utilities.  Collaborates with sales teams and leaders to increase the technical knowledge of the specialty product among sales teams and assist in identifying customer opportunities.  Challenges customers to utilize technology in new ways.  Understands the Rackspace support model and proactively addresses potential issues in customer configurations.
  • SUPERVISION:  Minimal supervision required.  Receives some general direction from manager.  Mentor more junior sales representatives.

Qualifications

 

  • KNOWLEDGE/SKILLS/ABILITY:  Expert professional sales expertise to include the sales process and sales techniques.  Expert knowledge of complex configurations which apply to the Cloud Office portfolio (Office 365, Hosted Exchange, & Rackspace Email).  Strong verbal and written communication skills.  Ability to communicate technical information and ideas so others will understand.  Ability to see patterns and deconstruct problems to develop solutions. Able to identify multiple causes, effects, and customer solutions.  Must have a customer centric mindset with the ability to interface with support team on a daily basis.  Ability to ‘hunt’ new customers and develop current ones.  Ability to successfully work and promote inclusiveness in small groups.  Ability to provide FANATICAL support. 
  • EXPERIENCE/EDUCATION:  Bachelor’s degree in business, marketing, computer science, or related field required.  Requires 6 - 9 years of experience selling technical products, software, or SaaS in a B2B environment, OR 9+ years administration or engineering experience in the technical area of expertise with demonstrated knowledge of the sales process.  Proven track record of exceeding sales and revenue targets, getting immediate results while building repeatable processes, and selling innovative technologies to medium and large organizations.  High school diploma or equivalent required. 
  • PHYSICAL DEMANDS:  General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.  Domestic travel, 25% - 50%.

 

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