As a Linux System Administrator, you are a Linux expert who conquers the most intense challenges of providing unique solutions for our customers. We want you because your talent, hard work, and dedication will continue to move us to the next level. You’ll solve issues by utilizing your creative techniques to ensure Fanatical® troubleshooting and advice, which also means you’ll be a key partner in building relationships with customers as you update them of each step along the way.
In this role you will:
Work with bleeding-edge technology in the cloud and dedicated computing space
Install, configure, update and troubleshoot services for customers such as OS level concerns, web server, database server, applications server, and mail
Teach customers to self-solve while advising on technical issues
Collaborate with fellow system administrators and support team members
Provide excellent customer service and Fanatical Support® in all interactions
The position is based in Mexico City. Must be willing to work day shift.
Must be able to read, write, and speak English fluently.
Thorough knowledge of the LAMP (Linux, Apache, MySQL, and PHP/Python/Perl) / LEMP (Linux, Nginx, MySQL, and PHP/Python/Perl) stack
Fundamental knowledge of server/computer hardware and software; includes troubleshootingApache, Nginx, MySQL, Postfix, FTP, SSH and DNS
Inherent problem-solver with desire to learn and take on responsibilities
Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
Technical certifications including Red Hat, UCP, CompTIA and/or MySQL
Excellent knowledge of Apache, MySQL, network fundamentals, DNS and Shell scripting
Cloud computing and web hosting industry experience
Equal Employment Opportunity Policy: Rackspace is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.