Returning Candidate?

Fanatical AWS Technical Account Manager

Fanatical AWS Technical Account Manager

Req # 
US-TX-San Antonio
AWS, Customer Relationship & Support

Job Overview

Overview & Responsibilities

Primary Responsibility:  


  • Specializes in managing and growing customers for our Managed Services for Fanatical Amazon Web Services Platform (FAWS) Practice through install base and channel opportunities.
  • Responsible for providing complex configuration to customers with product offering based on facts and understanding of customer’s needs. 
  • Handles each qualified lead through the full sales cycle from lead to close. 
  • Maintains a clear understanding of how existing customers are using Rackspace solutions. 
  • Remains the primary point of contact for the customer with consistent interfacing with supports teams.



Job Complexity:


  • Operates at a highly transactional pace and are key levers in helping customers grow as install based Rackspace customers.
  • Generates outbound calls on client leads, host customer headquarters visits, and occasional travel to meet with customers.
  • Uses internal relationships to exceed customer expectations and provide support to the team.
  • Engages and persuades technical, mid to senior level management up to executive level leadership.
  • Works with Sales Engineers to ensure client receives most accurate and relevant proposals.
  • Must have the ability to see patterns and deconstruct problems to develop solutions.
  • Deals with highly complex configurations including public cloud, specifically AWS 
  • Customer centric mindset, with the ability to interface with support team on a daily basis.
  • Utilizes Salesforce, proposal tools, other sales utilities, CORE, Rackspace Customer Portal, & other account management tools.


Key Skills Needed:


Required: AWS Certified Solutions Architect - Associate Certification

  • Solid knowledge of Cloud architecture, DevOps methodologies and design principles
  • Strong history of driving high customer satisfaction scores
  • Orientation of approaching accounts with a long term success goal
  • Strong professional sales & account management expertise including a mastery of the sales process, sales techniques, and the ability to coach others through it. 
  • In addition to strong account management expertise with the ability to solve day to day customer issues with efficiency while interfacing with support teams. 
  • Strong knowledge of the Rackspace product suite, including the most complex configurations, which apply to offerings based on customer’s needs. 
  • Strong verbal and written communication skills. 
  • Ability to communicate technical info and ideas so both technical and non-technical decision makers see the value of choosing Rackspace. 
  • Ability to influence others in decision-making. 
  • Ability to provide FANATICAL support in all activities.
  • Good interpersonal skills and the ability to work as an effective team member, along with the ability to apply logical thinking and a good reasoning ability.
  • Self-starter, highly aggressive and motivated to provide the highest possible level of responsiveness and performance from a team of people.
  • Outstanding sales, communication, and relationship-building skills. ·
  • The ability to work effectively with people in a high-growth, fast-paced environment and drive results quarterly.
  • Ability to build cross-functional relationships within the customer organization.
  • Superior professional presence and business acumen.
  • Strong attention to detail and drive to create the highest quality of work.



  • High school diploma or equivalent required.  A minimum of 6+ years related experience (technology and/or sales & account management). 
  • Bachelor’s in business, Computer Science or Information Systems, preferred.
  • Must have B2B sales experience and/or Account Management experience.
  • Demonstrated ability to consistently provide FANATICAL support.