Technical Account Manager - Portuguese fluency required

MX-HID-Mexico City
Req #
35547
Category
Customer Relationship & Support

Overview & Responsibilities


 Can’t figure out if you like tech or building business relationships more? Why choose?

Become a Technical Account Manager, and get the best of both worlds! Build solid business relationships and demonstrate what a technical expert you are!

Technical Account Managers are responsible for taking ownership of the relationship held with each of their customers and serves as an interface between the customer and Rackspace. Technical Account Managers support the infrastructure to ensure the customers’ technical, administrative, and special support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with varying levels within the client organization –identifying and positioning sales, networking, and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.

Qualifications

Required Qualifications:

  • Must be able to speak, read, and write in Portuguese.
  • High school diploma or equivalent
  • 4+ years relevant service/relationship management experience
  • Creative problem-solving abilities, coupled with a desire to take on responsibility
  • Business acumen and use of account management tools
  • Understanding of financial terminology and customer’s profitability
  • Ability to adapt working style and approach to best communicate with various business contacts
  • Demonstrated ability to provide solutions for issues both departmental and company-wide as well as within their own account base
  • Demonstrated project management skills/techniques
  • The ability to convey technical information to a non-technical audience in a clear and understandable manner
  • Guru (Preferred) Qualifications:
  • Technical Certifications such as RHCSA, RHCE, or Ubuntu Certified Professional
  • A good understanding of customer applications, including the use of databases, caching, replication, and common CMS applications
  • Bachelor’s degree
  • Experience working with cloud technologies and APIs
  • Experience working with common web hosting concepts, DNS, Webservers, FTP, SSH, RDP