DCOPS Technician II- US

US-IL-Elk Grove Village
Req #
35707
Category
Data Center Operations

Overview & Responsibilities

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. Shifts:

 

3rd Shift

JOB REQUIREMENTS:

Key Accountabilities

  • Utilization of monitoring software and ticketing systems to provide customer support
  • Experience with x86-based hardware components including the ability to identify and replace failed components
  • Clear understanding of storage principles including RAID technology and operating system disk management
  • Intermediate knowledge of server operating systems to include Microsoft Windows, Redhat Linux and Ubuntu Linux as well as an understanding of VMware ESX server
  • Intermediate knowledge of network protocols, principles and concepts including the ability to troubleshoot local connectivity issues
  • Intermediate knowledge of network device hardware including switches, firewalls and load-balancers
  • Ability to complete customer configuration maintenances; including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
  • Ability to troubleshoot copper and fiber cabling to include the initial installation testing as well as troubleshooting connectivity issues with previously deployed copper and fiber cabling
  • Ability to professionally and concisely provide technical communication relating to customer configurations
  • General understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems
  • Responsible for adhering to company security policies and procedures, including health and safety, and local governing requirements as directed
  • Serve as the primary technical escalation point for all DCOPS Technician II personnel
  • Assist with the onboarding and training of new DCOPS personnel within the team
  • Responsible for executing and maintaining meticulous 5S and housekeeping practices

Qualifications

  • High School diploma or equivalent required; University or College degree preferred
  • Minimum 2-year experience working in a data center environment or equivalent technology background required
  • Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Minimum 2-year experience in a customer service oriented position preferred
  • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
  • Must be a self-starter who enjoys working in a team-based environment with minimal supervision
  • Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend
  • Must be able to prioritize work in a fast paced, high pressure environment
  • Must have experience participating in root cause analysis investigations
  • Must have strong communication and grammatical skills as well as professional phone etiquette
  • Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software including the creation of rules and folder organization
  • Must be able to type with proficiency and accuracy
  • Must be able to lift 50 lbs over head
  • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)
  • 3rd Shift

 

Key Terms: Data Center, Operations, Servers, Switches, Routers, Information Technology, IT, Help Desk, Support

 

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