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Data Center Operations Technician II

Data Center Operations Technician II

Req # 
US-IL-Elk Grove Village
Data Center Operations

Job Overview

Overview & Responsibilities

2rd Shift


The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.



Key Accountabilities


  • Utilize custom monitoring software and internal ticketing system to provide customer support
  • Identify and troubleshoot standard hardware failures on x86-based servers to include the replacement of failed hardware components
  • Troubleshoot standard operating system storage issues including file system, disk management and RAID technologies
  • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
  • Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues
  • Troubleshoot standard local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
  • Complete the troubleshooting, configuration and replacement of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances
  • Complete the troubleshooting, configuration and replacement of storage devices including shared and dedicated SAN, DAS and NAS arrays
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
  • Provide technical communication relating to customer configurations in a concise, professional manner
  • Demonstrate a general understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems
  • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
  • Serve as the primary technical escalation point for all DCOPS Technician II personnel
  • Assist with the onboarding and training of new DCOPS personnel within the team
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers


Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)


  • Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations
  • Utilize Rackspace software toolsets to complete work globally, across data centers when required
  • Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting
  • Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required