Rackspace

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Exchange Engineer III

Exchange Engineer III

Req # 
36026
Location(s) 
US-TX-San Antonio
Category 
System Administration / Engineering

Job Overview

Overview & Responsibilities

 

Responsible for monitoring and responding to environmental alerts, outage notifications, and assists as an escalation point in routine patching and maintenances. Makes and receives calls to customers on a routine and on-call basis. Creates and manages requests and alerts via ticketing system. Takes escalations from Engineers as needed. Leads software deployments and change control.

 

In this role you will:

  • Conduct pre-sales activities, assist with proposal development, and evangelize Exchange both internally and externally.
  • Understand customer's current environment and compose a migration plan and SOW for the best transition to Rackspace
  • Maintain proactive communication with the customer throughout the Migration process.
  • Work cross-functionally with Sales, Support, Operations, Engineering, Dev, and Product. 

 

 

Qualifications

 

 

Required Qualifications:

    • Intermediate to Advanced knowledge of Hosted and Dedicated Exchange Products.
    • Understand Exchange 2003, 2007, 2010, 2013 and 2016 server technologies.
    • Experience with Office 365.
    • Experience consulting with customers on strategic and architectural plans.
    • Knowledge of Exchange client software and configuration.
    • Able to troubleshoot performance issues at the server and application level.
    • Knowledge of email protocols (SMTP, IMAP and POP).
    • Knowledge of Active Directory and DNS.
    • Knowledge of current Exchange operational strategies including data recovery, performance tuning, transaction log replay, replication, and mail flow.
    • Ability to interpret and write PowerShell scripts.
    • Good verbal and written communications.
    • Highly organized, quick learner and ability to work in a team environment 
    • Excellent decision making skills, coupled with a desire to take on responsibility.
    • Ability to communicate technical information and ideas so others will understand.  
    • Must be able to work a flexible work schedule.
    • Possesses strong project management skills
    • High school diploma or equivalent required.  Bachelor's degree preferred.
    • 4 -5 years relevant customer service, project management, or email support experience
    • At least 2-3 years of related messaging experience. Interested in developing and expanding technical knowledge

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