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Account Manager

Account Manager

Req # 
US-TX-San Antonio
Customer Relationship & Support

Job Overview

Overview & Responsibilities


The Account Manager is responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure as well as ensuring that their technical, administration, and specialist support needs are met.  Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with everyone within the client organization –identifying and taking advantage of sales, networking and PR opportunities, and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld. 


We want you because your hard work and dedication will continue to drive us to the next level! You will solve issues by utilizing your own creative techniques to ensure Fanatical Support and advice, which also means you’ll be a key partner in building strong relationships with our customers.


Success in the role requires:

  • Commercial and business acumen.
  • A passion and strength for building robust relationships with a range of stakeholders.
  • The ability to identify opportunities to delight and wow customers.
  • An innovative approach to problem solving.
  • Effective communication and negotiation skills at all levels, technical through to directors.
  • The ability to motivate and galvanize disparate teams to deliver against customer requirements. 
  • Ability to leverage multiple departments within the organization
  • Basic understanding of running a book of business



Required Qualifications:


  • EXTERNAL: 1 - 2 years relevant service/relationship management experience.
  • INTERNAL: 12 months RAX experience in a customer facing role.
  • Proficient knowledge and use of Microsoft Office products
  • Solid understanding of financial terminology and customer’s profitability
  • Ability to adapt working style and approach to best communicate with various business contacts


Guru (Preferred) Qualifications:

  • One year relevant hosting experience
  • Bachelor’s degree in related field
  • Uses professional concepts as a seasoned experienced account manager with a full understanding of industry practices and company policies and procedures
  • Expected to be constantly seeking opportunities to drive change and development to products, the team and processes
  • Advanced Knowledge of servers/computer hardware and software a plus – or an aptitude and desire to expand technical knowledge