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Openstack Administrator I

Openstack Administrator I

Req # 
US-TX-San Antonio
Openstack Private Cloud

Job Overview

Overview & Responsibilities

Provide basic support to the RPC (Rackspace Private Cloud) Implementation Team. Supports and interacts with customers through a combination of ticket and telephone call regarding their new Private Cloud environments.  



  • Basic understanding of OpenStack projects to include; Nova, Glance, Keystone, Cinder, Neutron, Nova-Network, Swift, and Horizon.
  • Basic understanding of the DNS resolution process including standard DNS tools. Basic knowledge of Rackspace products including the dedicated and Cloud Portfolio.
  • Basic working knowledge of common networking gear, e.g., switches, firewalls, segmentation, routers, default ports for common protocols (HTTP, HTTPS, etc.), and subnetting.
  • Basic understanding of Health Check options (TCP, HEAD, GET), and how to suspend servers and read loadbalancer rules. Basic understanding of RAID types (0,1,5,6,10), and enterprise server hardware.  Basic understanding of Enterprise storage, i.e., SAN, LUNS, Fibre, NAS/NFS, DAS, HBA, disk types.  Moderate understanding of the general LAMP stack.
  • Fundamental understanding of Openstack Private Cloud.
  • Linux software skills in Apache (SSL configuration & PHP), Mail, Managed Backup (MySQL backups), and other linux applications including Plesk, Bind, Urchin 5, Postgres, Virtualization software, Oracle, and non standard services.
  • Ability to do occasional domestic travel, less than 10%.


  •  High school diploma or equivalent experience required.  
  • 1+ years of experience as a Linux System Administrator, or DCOPS Tech at Rackspace.
  • Willingness to be on call 24x7, in the event of major customer emergencies.