Rackspace

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VP OpenStack Public Cloud

VP OpenStack Public Cloud

Req # 
36825
Location(s) 
US-TX-San Antonio
Category 
Leadership

Job Overview

Overview & Responsibilities

Reporting to the Chief Operations & Product Officer, the VP, OpenStack Public Cloud will be responsible for overall vision and long term product strategy/roadmap for the product portfolio.

  • Understands the market, competitors, and customer pain points; continually adapts/evolves the product set accordingly to grow market share.
  • Owns product management, marketing, and product specialist responsibilities.
  • Understands the customer segments and buyer types and builds the associated messaging and positioning.
  • Systematically captures feedback from competitors, analysts, channel partners, and field sales reps on product/market fit.
  • Works with product engineering to ensure the roadmaps are delivered on-time and on budget.
  • Customer lifecycle management
  • Work collaboratively across all product teams to establish an integrated roadmap and an enhanced multi-cloud customer lifecycle experience.

Qualifications

KNOWLEDGE/SKILLS/ABILITY:

  • Solid working understanding of the technology/ cloud industry and value proposition for each hosting product
  • Proactive self-starter who is comfortable taking somewhat ill-defined direction and turning it into clear deliverables and business impact in a highly dynamic environment
  • Ability to build strong relationships both with external partners, as well as within Rackspace
  • Demonstrated ability to influence across organizations and implement programs across multiple teams.
  • Solid business and financial acumen, including effectively managing costs and scaling for efficiency, and investment strategies

 

KEY METRICS: 

  • Achieving roadmap delivery dates including customer launch
  • Product view - funnel and sales metrics
  • Margin profile for service levels across products
  • Product view - monthly market and competitor updates
  • Product view of NPS scores
  • Product view of bookings metrics
  • Product view of churn metrics

 

EXPERIENCE/EDUCATION: 

  • +10 years experience in tech/cloud industry
  • +10 years experience in product support/ product planning, or a consulting environment
  • Direct experience leading teams that support customers is preferred
  • Functional knowledge of the competitive landscape and products for support services across all hosting products.