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OpenStack Engineer (3rd Shift)

OpenStack Engineer (3rd Shift)

Req # 
US-TX-San Antonio
Openstack Private Cloud, System Administration / Engineering

Job Overview

Overview & Responsibilities

We are seeking an OpenStack Engineer (3rd Shift) to join our team full time Remotely at Rackspace.  This is a 3rd shift position, 4 days per week, 10 hour shifts.  



  • Provide engineering support to customers and engineering team.
  • Supports and interacts with OpenStack customers through both ticketing and telephone systems


  • Provide engineering support for Customers using supported OpenStack services (Nova, Swift, Cinder, Ceph, Neutron, Keystone, Glance).
  • Liaise with internal Rackspace support and development teams.
  • Educates customers and looks for additional opportunities to help improve their environment.
  • Works with vendors and the OpenStack community to address technical issues.



  • High school diploma or equivalent required.
  • Bachelor’s degree in a technology related field preferred. 
  • Usually requires 4+ years systems experience, including systems administration in a production Linux environment.
  • OpenStack or Linux Certifications are a plus.  
  • Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.


  • Advanced knowledge of Linux operating system.
  • Experience with deploying and troubleshooting the following OpenStack projects: Nova, Swift, Cinder, Ceph, Neutron, Keystone, Glance.
  • Experience with automation through configuration management utilities (Ansible, Chef, Puppet, etc).
  • Working knowledge of version control using git and github.
  • Able to read, interpret, and debug basic Python and Ansible code.
  • Able to plan, QC, and implement routine maintenances.
  • Contributes to customer and process documentation in the wiki.
  • Actively seek out guidance and knowledge from more experienced engineers.