We are seeking an OpenStack Engineer (3rd Shift) to join our team full time Remotely at Rackspace. This is a 3rd shift position, 4 days per week, 10 hour shifts.
- Provide engineering support to customers and engineering team.
- Supports and interacts with OpenStack customers through both ticketing and telephone systems
- Provide engineering support for Customers using supported OpenStack services (Nova, Swift, Cinder, Ceph, Neutron, Keystone, Glance).
- Liaise with internal Rackspace support and development teams.
- Educates customers and looks for additional opportunities to help improve their environment.
- Works with vendors and the OpenStack community to address technical issues.