We take Fanatical Support to heart. It is the #1 trait embodied by all Rackers. We go above and beyond for our customers and each other. If you’re reading this you’ve likely heard how great being a Customer Service Technician (CST) is at Rackspace. Oh, you haven’t? Let’s dig in (prepare to have your mind blown).
A CST is an all-encompassing role. A CST has great critical thinking skills and can detect a customer’s problem before the phone rings. A CST recognizes and treats a customer as a friend and a partner. A CST is flexible and will be willing to do whatever it takes to get the job done.
In this role you will:
There’s no such thing as a perfect CST. While we value heart above all things, here’s some stuff that will make us say “Hmm”: