Delivering Fanatical Experience across technology, workloads, applications, verticals, and platforms is critical for GTM acceleration & productivity. Explore a rare opportunity to help define and accelerate Fanatical Experience at Rackspace with a specific focus on productizing Fanatical Support. You will leverage your deep technology and service expertise, understanding of customer needs, and knowledge of customer support need states to expand and elevate the Fanatical Support offer in the market. Your top priority must be “what’s best for the customer and Rackspace as a whole”, not “what’s best for an individual product.”The Sr. Product Manager – Fanatical Experience will be responsible for standardizing and productizing service levels across the product portfolio. This leader will drive the overall commercial success of these services and own implementation across legal, sales, pricing, marketing, support, etc. He or she will collaborate across product/platform engineering, marketing, sales, Professional Services, GTS, GDCI, market research, and management teams as well as external partners to define customer requirements, the services roadmap, and the product marketing strategy and deliverables.
The Sr. Product Manager – Fanatical Experience will report to the VP, Fanatical Experience in the Product and Operations organization