Rackspace

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Product Manager - Integrated Offers

Product Manager - Integrated Offers

Req # 
37157
Location(s) 
US-TX-San Antonio
Category 
Product Managment

Job Overview

Overview & Responsibilities

Delivering integrated solutions across technology, workloads, applications, verticals, and platforms is critical for GTM acceleration & productivity. The overwhelming majority of B2B enterprises go to market primarily through solution marketing. Explore a rare opportunity to help define and accelerate Solution Marketing at Rackspace with a specific focus on cross-platform solutions and highly repeatable sales demand solutions. This would include solutions that sales re-invents with every customer, like low latency/high bandwidth solutions or petabyte storage solutions that are app and workload-centric. You will leverage your deep technology expertise, understanding of customer needs, and knowledge of technology-driven need states to expand and elevate Rackspace solutions in the market. Your top priority must be “what’s best for the customer and Rackspace as a whole”, not “what’s best for an individual product.”

 

The Product Manager – Integrated Offers will be responsible for productizing customer-oriented solutions based on use cases, pain points, workload-specific requirements, and GTM demands for various technology platforms. This leader will be responsible for the overall commercial success of these integrated offers, overseeing them from inception/ideation through design, build, launch and growth/enhancement. He or she will collaborate across product/platform engineering, marketing, sales, Professional Services, and management teams as well as external partners to define customer requirements, the solutions roadmap, and the product marketing strategy and deliverables.

 

The Product Manager – Integrated Offers will report to the Director, Product Management – Integrated Offers in the Product and Operations organization.

 

  • PRIMARY RESPONSIBILITY:

    • Define the market opportunity, business case and description for specific integrated offers
    • Translate customer issues and use cases into solution requirements to enable product engineering to develop customer-oriented solutions
    • Validate solution concept with buyers in partnership with Market Intelligence team
    • Develop an integrated offers roadmap and enhancement prioritization/rationale in conjunction with Product Engineering, if applicable
    • Monitor solution adoption and utilization in order to optimize features/functionality
    • Partner with finance and GTM ops organizations to develop and monitor solution pricing, profitability, growth rates, gaps to market, pipeline health, and sales forecasts
    • Partner with the Integrated Solutions Product Marketing team to develop solution messaging, positioning, value proposition, and routes to market based on customer needs and pain points
    • Partner with the Integrated Solutions Product Marketing team to enable marketing and sales through sales collateral, training sessions, call scripts, web content, solution expertise, etc.
    • Provide differentiated value to sales teams prior to procurement to influence RFP requirements
    • Maintain current knowledge of industry best practices and IT standards globally for top 3-5 workloads and applications
    • Envision future requirements and trends to align to product strategy

 

Qualifications

KNOWLEDGE/SKILLS/ABILITY: 

  • Deep expertise and understanding of the cloud technology industry including trends, buying behaviors, processes and requirements across critical workloads
  • Solid working understanding of the value proposition for each cloud and hosting product
  • Ability to communicate and lead cross functionally across the organization without a reporting structure
  • Solid business and financial acumen
  • Demonstrated ability to influence across organizations and implement programs across multiple teams
  • Critical and systemic thinker able to develop strategies that achieve commercial and business results
  • Ability to develop strong working relationships with cross-functional leaders, executives, operations, finance, marketing and sales team members
  • Demonstrated track record of strong leadership.  Excellent communication skills are critical. 
  • Must be able to collaborate and influence in a global, matrix environment to effectively balance Regional and functional priorities for win-win results. 

 

KEY METRICS:  

  • Achieving roadmap delivery dates
  • Productization of viable solutions
  • % of customers using Rackspace integrated offers
  • Reduction in length of deal cycle
  • Integrated solution workload view of NPS scores
  • Integrated solution workload view of bookings metrics

 

EXPERIENCE/EDUCATION:  

  • 5+ years experience in high tech/cloud industry required with progressive responsibilities and proven results
  • 3+ years in product management, solution architect, technical sales, or business development function
  • Bachelor's degree in Marketing, Business, Engineering, or related curriculum. 
  • MBA preferred.