• Private Cloud OpenStack Engineer III

    Location(s) UK-Greater London-Hayes
    Req #
    Customer Relationship & Support, Openstack Private Cloud
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Rackspace has more experience deploying and managing OpenStack clouds than anyone else in the industry, gained from supporting more than 100 medium-to-large OpenStack private clouds.  Our OpenStack Engineers represent the backbone of that expertise.  They serve as invaluable members of our organization, delivering a deep understanding of our customer’s environments ensuring the best possible support experience.  They provide engineering support to our customers as well as to our own internal engineering team.


    Key Accountabilities:


    A passion for virtualization technology and open cloud standards. Ability to create and maintain customer loyalty by serving customers above and beyond their expectations. Strong attention to detail. Motivated self-starter, who demonstrates good focus on completion. Able to multi-task and remain effective under pressure. Proven strong verbal and written communication skills, with colleagues and customers. Intermediate to expert knowledge of TCP/IP, VLAN, Bridging, routing, firewalls, DNS and load balancers. Intermediate to Expert working knowledge of hypervisor configuration (KVM, XenServer, etc), Mitaka/Neuton, Nova, Cinder, Glance, Keystone, Swift, Ironic, Storage protocols (NFS, iSCSI, FC), and virtual networking and storage configuration, MySQL, Python, and IP Tables.



    • Is an ambassador for RPC through their participation in OpenStack conventions, conferences, meetups, etc.
    • Is comfortable presenting or has presented at OpenStack Summits, delivering customer experiences, best practices, and an expert overview of the open infrastructure landscape with the largest audiences.
    • Continually defines and evolves the Dedicated Architect role, driving the position forward, pushing those around them, and setting the bar for others within the role. Is comfortable supporting any RPC customer regardless of spend, logo, or technical requirement.
    • Serves as a customer’s most trusted consultant on their cloud journey and is able to speak with authority on their message to any individual within the customer’s organization from primary technical resources to C-level contacts.
    • Capable of having far reaching discussions with their customer base on current needs as well as long term strategic discussions on emerging technology.