PRIMARY RESPONSIBILITY: Responsible for day to day monitoring, maintenance and development of the Backup & Storage infrastructure throughout our global datacenters. Backup Engineers have an extensive knowledge of storage & backup technologies and will handle escalations, and when necessary, work through these issues to resolution with the appropriate vendor.
JOB COMPLEXITY: Works on level I tickets as required. Builds new SAN and Backup Infrastructure configurations. Performs troubleshooting for host end to end connectivity, host-side SAN specific software, and non-critical SAN component failures. Escalates critical component failures to higher level engineers. Participates in a 24x7 on-call rotation with peers. Strategic planning for improving processes and procedures. Assists with projects to improve performance, efficiency, experience, and capacity of environments. Resolves escalated customer issues.
SUPERVISION: Operates under general supervision.
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Occasional domestic travel, less than 10%.