• Storage and Backup Engineer I - US

    Location(s) US-TX-San Antonio
    Req #
    38419
    Category
    System Administration / Engineering
  • Overview & Responsibilities

    PRIMARY RESPONSIBILITY:  Responsible for day to day monitoring, maintenance and development of the Backup & Storage infrastructure throughout our global datacenters.  Backup Engineers have an extensive knowledge of storage & backup technologies and will handle escalations, and when necessary, work through these issues to resolution with the appropriate vendor.

     

    JOB COMPLEXITY:  Works on level I tickets as required. Builds new SAN and Backup Infrastructure configurations. Performs troubleshooting for host end to end connectivity, host-side SAN specific software, and non-critical SAN component failures. Escalates critical component failures to higher level engineers.   Participates in a 24x7 on-call rotation with peers.  Strategic planning for improving processes and procedures. Assists with projects to improve performance, efficiency, experience, and capacity of environments.  Resolves escalated customer issues.

     

    SUPERVISION:  Operates under general supervision.

     

    PHYSICAL DEMANDS:  General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.  Occasional domestic travel, less than 10%.

    Qualifications

    KNOWLEDGE/SKILLS/ABILITY:  

    • Intermediate technical knowledge in technology troubleshooting methodologies, design, and implementation.
    • Intermediate written and verbal communication skills.
    • Intermediate interpersonal skills, time management skills, problem solving and analytical skills.
    • Ability to resolve problems in a timely manner, and able to handle multiple tasks simultaneously. 
    • Basic knowledge and understanding of troubleshooting, testing, and performance tuning in SAN platforms. 
    • Basic knowledge of SAN and Backup best practices for current VMware, Windows and Linux operation systems, Files systems, SQL, MySQL, Oracle, and Exchange.
    • Strong working knowledge of Fiber Channel SAN concepts and technologies

    EXPERIENCE/EDUCATION:  

    • Requires 4 year of information systems experience and system administration experience indicating an intermediate understanding of Storage and Backup technology. 
    • Minimum 1 year SAN, Backup or Fiber Channel switch experience and experience in a customer service oriented position.