Rackspace

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Storage and Backup Engineer I - US

Storage and Backup Engineer I - US

Req # 
38419
Location(s) 
US-TX-San Antonio
Category 
System Administration / Engineering

Job Overview

Overview & Responsibilities

PRIMARY RESPONSIBILITY:  Responsible for day to day monitoring, maintenance and development of the Backup & Storage infrastructure throughout our global datacenters.  Backup Engineers have an extensive knowledge of storage & backup technologies and will handle escalations, and when necessary, work through these issues to resolution with the appropriate vendor.

 

JOB COMPLEXITY:  Works on level I tickets as required. Builds new SAN and Backup Infrastructure configurations. Performs troubleshooting for host end to end connectivity, host-side SAN specific software, and non-critical SAN component failures. Escalates critical component failures to higher level engineers.   Participates in a 24x7 on-call rotation with peers.  Strategic planning for improving processes and procedures. Assists with projects to improve performance, efficiency, experience, and capacity of environments.  Resolves escalated customer issues.

 

SUPERVISION:  Operates under general supervision.

 

PHYSICAL DEMANDS:  General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.  Occasional domestic travel, less than 10%.

Qualifications

KNOWLEDGE/SKILLS/ABILITY:  

  • Intermediate technical knowledge in technology troubleshooting methodologies, design, and implementation.
  • Intermediate written and verbal communication skills.
  • Intermediate interpersonal skills, time management skills, problem solving and analytical skills.
  • Ability to resolve problems in a timely manner, and able to handle multiple tasks simultaneously. 
  • Basic knowledge and understanding of troubleshooting, testing, and performance tuning in SAN platforms. 
  • Basic knowledge of SAN and Backup best practices for current VMware, Windows and Linux operation systems, Files systems, SQL, MySQL, Oracle, and Exchange.
  • Strong working knowledge of Fiber Channel SAN concepts and technologies

EXPERIENCE/EDUCATION:  

  • Requires 4 year of information systems experience and system administration experience indicating an intermediate understanding of Storage and Backup technology. 
  • Minimum 1 year SAN, Backup or Fiber Channel switch experience and experience in a customer service oriented position.