The Linux System Administrator is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, chat, and ticketing system. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Linux System Administrator is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Technical issues can include the OS level (including file permissions, kernel tuning, and user management); web, mail, and database servers; and web services and protocols (including DNS, FTP, and SMTP). The role will also support many elements of the Rackspace Cloud product portfolio, including Cloud Servers and RackConnect.
The Linux System Administrator will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.
Key Performance Indicators
The L2 Linux System Administrator has a strong knowledge of:
The System Administrator is:
The ideal candidate possesses:
Location can be San Antonio, Tex. USA. or Mexico City, Mexico