Rackspace

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OpenStack Private Cloud Engineer (REMOTE)

OpenStack Private Cloud Engineer (REMOTE)

Req # 
38617
Location(s) 
US-TX-San Antonio
US-TX-Austin
US-Remote
Category 
Customer Relationship & Support, Openstack Private Cloud, System Administration / Engineering

Job Overview

Overview & Responsibilities

We're seeking an OpenStack Private Cloud Engineer (REMOTE) to join our team at Rackspace.  This position is a full time REMOTE work from home position.

 

PRIMARY RESPONSIBILITY: 

  • Provide engineering support to customers and engineering team.
  • Supports and interacts with customers through a combination of ticket and telephone issues.

JOB COMPLEXITY:

  • Provide engineering support for Customers using OpenStack & Swfit.
  • Supports and interacts with customers through a combination of ticket and telephone issues.
  • Troubleshoots OpenStack environments to resolve virtualization related issues.
  • Liaise with internal Rackspace support and development teams.
  • Educates customers and looks for additional opportunities to help improve their environment.
  • Works with vendors and the OpenStack community to address technical issues.
  • Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc.

Qualifications

EXPERIENCE/EDUCATION:

  • High school diploma or equivalent required.
  • Bachelor’s degree in a technology related field preferred. 
  • Usually requires 4+ years systems experience, including systems administration in a production Linux environment.
  • OpenStack Certificate, Linux +, RHCSA preferred.

KNOWLEDGE/SKILLS/ABILITY: 

  • Advanced knowledge of Linux operating system.
  • Intermediate level knowledge of: Nova, Glance, Keystone, Cinder, Neutron, Nova-Network, Swift, and Horizon.
  • Able to implement intermediate level automation tasks using bash or python.
  • Resolves matters escalated by OpenStack Administrators.
  • Working knowledge of version control using git and github.
  • Able to read, interpret, and debug basic Python and Ansible code.
  • Able to make routine configuration changes via ansible.
  • Able to plan, QC, and implement routine maintenances.
  • Contributes to customer and process documentation in the wiki.
  • Actively seek out guidance and knowledge from more experienced engineers.

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