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Linux Enterprise Support Architect - Rackspace Application Services

Linux Enterprise Support Architect - Rackspace Application Services

Req # 
System Administration / Engineering

Job Overview

Overview & Responsibilities

Does this position suite you? Apply!  Come make a difference!          


“What we all want is to be valued members of a winning team on an aspiring mission” - GW


Linux Enterprise Support Architect


When you buy a new computer, do you immediately erase Windows and install your favorite distro of Linux? Do you love finding and creating new, innovative solutions for customers in need? If so, keep reading...


As a Linux Enterprise Support Architect, you're a Linux guru who conquers the most intricate challenges by providing innovative and unique solutions for our customers. We want you because your technical talent, team-based mentality and leadership will continue to guide the growth of our administrators and drive us to the next level. As a Linux guru, you'll demonstrate Fanatical Support® by owning complex customer issues which may take several days or weeks to resolve, which also means you’ll be a key partner in building relationships with customers as you advise them of any pitfalls and alternatives that may better serve their solutions along the way. We don’t want you to just think outside of the box; we want you to break it

Job Responsibilities


This position is responsible for installation, configuration, and maintenance of all hosted Red Hat Enterprise Linux, Oracle Enterprise Linux, vSphere ESX, and some Unix server systems, as well as remotely managed client infrastructure.


The architectr will be the primary contact for remote and hosted managed service customers and work with a team of engineers to architect, implement and support Rackspace’s hosting services environment.

Other duties include working with off-shore resources to plan maintenance, be a point of escalation for off-shore and on-shore team members and help build our self-service cloud infrastructure. Support our largest Enterprise clients, ensuring their complex infrastructures stay up and running 24/7 while working with bleeding-edge technology

  • Define, Design, Implement, and Support complex network communications infrastructures
  • Install, Configure, Update, Support, and Troubleshoot services for customers such as:
    • LAMP Stack: Linux (RedHat, OEL), Apache, MySQL, Python
    • Virtualization – VMWare, Oracle VM, Xen
    • Storage Technology:  SAN, NAS, DAS, NetApp
    • Scripting:  Python, Shell, Bash,  etc.
    • OS level concerns
    • Web Servers
    • Database Servers (PostgresQL)
    • Applications Servers
    • Mail (Mail Transfer Agents)
    • Clustering
    • Load Balancing
    • FTP
    • SSH  
    • DNS
  • Teach customers “how to fish” by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system


  • Technical certification including Linux+, RHCSA, RHCA, and RHCE strongly preferred
  • Experience supporting Oracle EBS environments
  • Experience with Oracle VM, Xen, or similar virtualization technologies
  • Experience with OpenStack cloud management components
  • Experience with Solaris, AIX or HP-UX