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Process Engineer

Process Engineer

Req # 
US-TX-San Antonio
Product Managment

Job Overview

Overview & Responsibilities

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Process Engineer


What does a day-in-the- life consist of?  

  • Acquires knowledge of business operations and process engineering standards to implement and maintain automation.
  • Documents new and existing processes both at a high level for business consumption as well as at a technical level to ensure maintainability and supportability.
  • Troubleshoots failures in existing automation, provides root cause analysis and recommends solutions.
  • Communicates directly with stakeholders for questions around detailed requirements once overall project direction is determined.
  • Provides daily updates via JIRA to the Process Engineering Group.
  • Defines and develops the most efficient operational process methods, parameters, and procedures.
  • Analyzes current operational processes to ensure they are consistent, compatible, and effective across functions and groups.
  • Owns and drives documentation functionality across working groups, not responsible for providing content however.
  • Responsible for tracking and frequently auditing processes, procedures, and SLAs/OLAs to ensure operational success.
  • Works closely with Business Analysts and Project Managers to drive process improvement.
  • May also own and catalog tools used in operations by the various functional teams.
  • Assists with the development of process requirements, parameters, control plans, flow charts, and instructions.
  • Evaluates existing processes and recommends /implements improvements.
  • Prepares extensive written documents, process work flow diagrams and business requirements.
  • Researches new solutions through leading industry standards for processes, software applications and systems.
  • Monitors the general technological environment and anticipates trends.


What skills are needed to be successful?

  • Ability to provide FANATICAL support.
  • General knowledge of business processes and procedures. Intermediate time management, communications, and organization skills.
  • Strong attention to detail.
  • General knowledge pertaining to the implementation, analysis and execution of corporate process improvement initiatives.
  • PCs and various software applications, including MS Word, PowerPoint, Excel, and Visio.
  • Ability to communicate technical info and ideas so others will understand.
  • Ability to successfully work and promote inclusiveness in small groups.


What are the minimum requirements for the job?

  • 2-4 years of experience in a technical support/customer facing role.
  • Bachelor's degree in MOT, MIS, or business OR equivalent work experience in this discipline.
  • Process improvement certifications preferred.
  • Consulting experience preferred.