The Fanatical Support for AWS team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team. Candidate must obtain AWS Certified Solutions Architect - Associate certification within 30 days of hire.
As the #1 Managed Cloud Company, Rackspace is hiring AWS DevOps Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles.
Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer issues via phone and tickets, from the infrastructure right down to the OS.
At Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:
Key Performance Indicators