The Network Security Technician position is a key element within the Rackspace technical support and provides networking solutions to our customers via the phone and ticketing system. This role is responsible for the implementation of new customer environments and ensures they are turned over to customers in a timely manner. The Network Security Technician is expected to work with the Rackspace Implementation Teams to ensure optimal solutions for Rackspace customers. Technical issues may include layer 2 / layer 3 troubleshooting of customer network environments; including firewall configurations, load balancer configurations, high availability, and cyber security configurations. The role will also support elements of the Rackspace Cloud product portfolio.
Level-appropriate knowledge of and/or professional experience with:
The Network Security Technician has a basic knowledge of any of the following technologies:
The Network Security Technician is:
The ideal candidate possesses: