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Sr. User Experience (UX) Designer

Sr. User Experience (UX) Designer

Req # 
US-TX-San Antonio
Software Development

Job Overview

Overview & Responsibilities

Advanced craftsperson who leads design for a large conceptual area, fostering a collaborative relationship with the Product Manager. Manages design quality and timeliness for team. Determines strategy and methodology for new projects, communicates the approach to business partners, and coordinates team activities.


  • Engages with Product Manager to understand and help shape high-level product strategy.
  • Determines the overall design strategy for a project, and leads a team in executing design deliverables according to that strategy.
  • Actively collaborates with other Lead Designers to ensure cohesion between platform workflows.
  • Informs Manager about incoming requests, and refers any platform- or product-level requests to the Manager for consideration.
  • Schedules and facilitates frequent reviews of UX deliverables with cross-functional business partners, and ensures timely delivery to Engineering for the upcoming sprint.
  • Deeply understands the Rackspace Design System and helps designers consistently apply it to mockups. Brings legacy designs into alignment with design system patterns in a way that is both technically feasible and highly usable.
  • Identifies when research is required, engages the Research team, and actively participates in executing research under the Research team’s guidance. Ensures design decisions are based on user research, and helps designers write research reports.
  • Ensures that designers regularly update PM tools (like JIRA) to facilitate insight into workload.
  • Partners with Product Manager to write user stories, and ensures requirements are sufficient for UX work to proceed.
  • Reviews designs to ensure adherence to user stories/requirements and overall quality.
  • Negotiates deadlines with Product Team, and ensures that designers submit all deliverables according to the agreed-on timeline. Messages clearly and proactively to the Product Team when deadlines cannot be met.


  • 5 or more years as a User Experience Designer.
  • Degree preferred in a related area, such as HCI or Psychology.
  • Design portfolio required.
  • Able to demonstrate well-considered rationale for design decisions, based on industry best practices, user research, and internal guidelines. Can show examples of documenting that rationale in presentations, annotations, and other design deliverables.