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Project Manager - Professional Services

Project Manager - Professional Services

Req # 
39142
Location(s) 
US-TX-San Antonio
Category 
Professional Services

Job Overview

Overview & Responsibilities

PRIMARY RESPONSIBILITY: The Project Manager’s primary responsibility is to deliver defined concurrent work packages and medium sized projects that produce the required products, to the required standard of quality, within the specified constraints of time and cost for the customer. The projects are typically of moderate complexity and have moderate risk exposure. Responsible for the project producing a result which is capable of achieving the benefits defined in the Statement of Work.

 

PROFESSIONAL SERVICE'S MISSION STATEMENT: Provide the expertise needed to address the end to end customer journey by transforming, migrating and optimizing workloads in a multi-cloud world, fully leveraging Racker-delivered and/or Partner-Enabled Services.

  • KNOWLEDGE/SKILLS/ABILITY: Solid understanding of project management processes and frameworks.  Strong skills in planning and schedule management.  Strong organizational and time management skills.  Strong analytical skills.  Ability to work effectively in a team environment where work requires collaboration and interdependence on others.  Ability to troubleshoot issues and brainstorm solutions.  Solid communication skills; written, verbal, reporting, presentation to large and small groups.  Ability to establish and follow process.  Ability to effectively prioritize and execute tasks in a fast-paced, changing environment.  Ability to identify and address or escalate risks and issues as appropriate.  Strong attention to detail.  Strong relationship and partnering skills and the ability to work with varying levels of individual contributors and management.  Ability to influence peers, managers and customers while dealing with ambiguity. 
  • JOB COMPLEXITY: Adheres to the Project Governance Structure (PGS) for Project Delivery.  Works with technical resources on Rackspace and customer side to gain clear requirements.  Define the project requirements and manages the agreement process within the (PGS).  Defines and manages project scope, goals and deliverables in accordance with Statement of Work and in collaboration with Service Line Leads and other stakeholders.  Updates the project schedule and communicates changes in baseline to required parties using appropriate tools and templates.  Manages and leads key resources in the delivery of project in partnership with the customer to ensure acceptance, project closeout and transition.  Successfully plots and manages critical path. Creates detailed test and communications plans.  Maintains Project Documentation as defined in the PMO process.  Adheres to the Change Control (CC) and Configuration Management process for the deliverables of their project against agreed plans. Assess and manage project variances (e.g. schedule variance); evaluate impacts to overall project commitment.  Manages work package or project stage risks and produces an effective plan and risk assessment so that timelines and costs are agreed to by all parties.  Ensures that formal review and approval procedures are used.  Builds and manages the relationship with key stakeholders (customer, subcontractors and Rackspace). Manage internal and customer stakeholder expectations.  Create project budget and gain approval. Track the project costs and support team in meeting payment milestones.  Accurately plans and updates resource utilization for projects. Escalates any conflicting resource requirements that may affect the delivery outcome. Requests additional resources when required in a timely manner.  Utilizes Rackspace recommended vendors and partners where appropriate for the project. Basic understanding of the contract terms of vendor relationships.  Accurately produces project highlight reports.  Leads a team of resources assigned to a work package or project stage in conjunction with managing the relationship with the customer, subcontractors and Rackspace.  Provide ongoing direction to project resources and delegate appropriately.  Provide tactical leadership regarding project priorities, timeline, resources, and issues. Provide performance feedback for team members as appropriate.  Chairs lessons learned meetings.
  • SUPERVISION: Uses discretion to modify work practices and processes to achieve results or improve proficiency.  Evaluates and selects solutions through the application of previous experience and analysis.

Qualifications

  • EXPERIENCE/EDUCATION: Bachelor’s degree from an accredited institution, preferably in Business or a related field required.  2-4 years of professional experience in project management required.  Demonstrated application of project management principles/theories/framework required.  Solid, demonstrable experience managing small to medium projects in a fast paced/dynamic environment.  PMP certification preferred.  High school diploma or equivalent required.
  • PHYSICAL DEMANDS: General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.  Occasional domestic travel, 10-25%