• Professional Services Business Analyst

    Location(s) US-TX-San Antonio
    Req #
    Business Intelligence, Professional Services
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    We are seeking a Professional Services Business Analyst for our Advisory Services team with the multi-faceted mission to lead the way with Professional Services (PS) strategic planning, Total Cost of Ownership (TCO) modeling, Risk Assessments and Which App on Which Cloud guidance.


    In this role you will perform complex trend analysis of business goals, objectives and needs for customers and the Professional Service business unit. You will provide consultative services validating business cases (ROI, TCO) and solution recommendations. We will rely on you to utilize systems and data to resolve business issues in the most effective and productive manner and expect you will consult primarily on IT strategy, financial modeling, and application rationalization.



    • Defines project purpose and cost/benefit analysis for initiatives and projects.
    • Gathers data for analysis and reporting. Creates baseline opportunity, financial, TCO, ROI and other data models. Analyzes output and reports to customers and leadership.
    • Develops and documents common methodology for producing TCO and ROI analysis for projects. Creates repeatable models and processes.
    • Provides thorough communication internally within the department and externally to assigned projects.
    • Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, new data center builds, data center expansions, and business case development for tools and resources.
    • Establish and execute against a consistent operating cadence and methodology i.e. Sales stage process & forecasting, impact of PS to MRR, execution of the process that are designed by business management.
    • Develop robust analytics and reporting capabilities that provide insights to PS leadership, recommend metric sets that can be used to review and predict the health of the business and performance.
    • Monitor monthly/quarterly forecast and respective activities associated to current and future pipeline. Manage and provide visibility around leading indicators of future pipeline development and revenue generation.
    • Conduct standard TCO’s and churn risk analysis. Creates TCO white-papers for customer presentation and consumption.
    • Work with Rackspace leadership to identify business needs, challenges and opportunities.



    • Strong communication skills: written, verbal, and interpersonal.
    • Ability to speak confidently in front large groups.
    • Ability to modify communication approach and style to various audiences, comfort in speaking with executives and individual contributors alike.
    • Advanced technical knowledge of financial systems modeling, forecasting, and analysis processes; able to detect patterns in data.
    • Advanced understanding of overall financial function and interrelated components.
    • Advanced understanding of metrics and reporting.
    • Excellent attention to detail and problem-solving skills.
    • Advanced skills with MS Office tools, including Work, Excel, and PowerPoint.
    • Ability to express complex quantitative concepts to non-financial audience.
    • Must be an information sharer and work well across functional departments.
    • Ability to make decisions in a thoughtful and analytical manner - identifying options and potential issues and determining the best course of action.
    • Strong planning, analytical and time-management skills.
    • Strong knowledge of sales principles and proposal development.
    • Ability to prioritize and meet deadlines.
    • Ability to proactively identify and address potential roadblocks and mitigate risk.
    • Ability to drive consensus in teams. Results-driven.
    • Ability to comfortably operate in ambiguity.


    • Bachelor’s degree in Business, Finance, or a related field required. MBA or graduate degree in a related field preferred.
    • Requires 5 – 7 years of increasingly responsible and complex work experience in business management, financial or operations analysis, and/or strategy.
    • A minimum of 2 years of experience in billable consulting required.
    • A professional background including experience planning and managing strategic and operational projects is preferred.

    TRAVEL:  May require occasional domestic travel, less than 20%.