• Solution Architect (REMOTE) - Professional Services

    Location(s) US-TX-San Antonio | US-Remote | US-TX-Austin | US-VA-Blacksburg | US-NJ-Jersey City | US-MA-Boston | US-IL-Chicago
    Req #
    39163
    Category
    Customer Relationship & Support, Professional Services, Sales, Sales Engineering, System Administration / Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

     

    More on Rackspace

     

    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Rackspace is seeking a presales Solution Architect to join our Professional Services team full time in San Antonio or Remote Work from Home in the USA for exceptional candidates.

     

    Global businesses need the freedom to modernize their IT and put their workloads where they’ll fit best. But selecting the right platform, architecting a multi-cloud solution and modernizing operations is complex and difficult to handle alone. The cloud is complex. Rackspace Professional Services has engineers and architects that can help accelerate your growth and innovation at any point in your cloud journey.

     

    Wherever your journey starts, chances are we’ve already navigated the territory. Our Professional Services Solution Architects have expertise and experience in all the major cloud platforms and technologies. As your trusted partner, we can handle your migration details for you and provide ongoing management and optimization, so you can focus on your core business.

     

    RESPONSIBILITIES: 

    • Responsible for serving customers requiring consulting for infrastructure consolidation, transformation, and optimization of dedicated and multi-cloud environments. 
    • Utilizes a highly strategic, highly consultative framework with large, complex customers and prospects. 
    • Aligns customer business strategies and IT architecture via Rackspace products and services. 
    • Perform professional services Solution offering development and lifecycle management to drive innovation and maintain competitiveness as Solution Architect and thought leader.  
    • Define and develop Rackspace professional services Solution offerings to achieve an out of the box, integrated experience that is consistent with Rackspace’s product, solution architecture and principles.  
    • Works closely with senior leadership of client organizations as well as key technical personnel. 
    • Provide FANATICAL experience by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike. 

    JOB COMPLEXITY:

    • Orchestrate, Lead, and Support pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration. 
    • Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process. 
    • Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI. 
    • Understand overall industry trends in your specialty, customer buying behavior, and competitor products in order to assess opportunities and develop winning solutions. 
    • Develop consulting and engineering Solutions for use by Rackspace Professional Services architects and engineers with clients in their planning and execution of infrastructure consolidation, transformation, and optimization of dedicated and multi-cloud environments.  
    • Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. 
    • Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing. 
    • Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner. 
    • Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment. 
    • Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. 

    Qualifications

    • Expert knowledge of data center strategy & operations, capacity, utilization, disaster recovery, and migration & consolidation and best practices. 
    • Advanced working knowledge of infrastructure, such as virtualization technologies, operating systems, platform migration, data management, networking, facilities, and operational facilities. 
    • Expert knowledge of application architecture such as client/server, n-tier, SOA, etc. 
    • Experience with common as-a-Service offerings with various service providers across various solution stacks (infrastructure, platform, software). Advanced knowledge of IT Service Management and Service Delivery. 
    • Creative thinker with the ability to problem-solve, plan and align work to ensure accountability. 
    • Excels at leading client interactions using a consultative approach and strong presentation skills. 
    • Excels at cross-group collaboration with exceptional written and verbal communication skill  
    • Ability to make appropriate decisions considering the relative costs and benefits of potential actions. 
    • Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. 
    • Strong organizational and cross-team communication skills. 
    • Ability to adapt to a rapidly changing environment. 

     

    EXPERIENCE/EDUCATION:

    • Bachelor’s degree in Information Technology or a related technical field. 
    • 10+ years of industry experience in client facing professional services, technical support, and/or pre or post sales engineering and architecture role. 
    • Requires exposure to a range of IT environments, industry sectors & technology stacks. 
    • ITIL certification preferred. 
    • Advanced degree preferred. 
    • Extensive managed services, consulting, technical support, and/or application development experience preferred. 
    • Additional experience may substitute for the degree at a rate of 3 years of experience for 1 year of education. 
    • 50% travel may be required for this position 

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