• Big Data Service Delivery Architect (REMOTE) - Professional Services

    Location(s) US-TX-San Antonio | US-TX-Austin | US-Remote | US-NJ-Jersey City | US-VA-Blacksburg | US-MA-Boston | US-IL-Chicago
    Req #
    Customer Relationship & Support, Professional Services, System Administration / Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Rackspace is seeking a Big Data Service Delivery Architect (Remote) to join our Professional Services team full time in San Antonio or Remote Work from Home in the USA for exceptional candidates. This role is primarily a Delivery Architect role in a post sales environment supporting large customers within Professional Services. 


    What You’ll Do:

    • Apply Big Data product and technical knowledge during professional services engagements pre-sales and post-sales leading customers through big data transformation across multiple private and public cloud platforms.
    • Operate as a senior architect guiding prospects through solution proposal and scoping exercises as well as overseeing large complex engagements led by delivery teams.
    • Utilize a highly strategic, highly consultative framework with large, complex customers and prospects.
    • Aligns customer business strategies and IT architecture via Rackspace products and services.
    • Work closely with senior leadership of client organizations as well as key technical personnel.
    • Demonstrate industry leading competency across modern data technologies and cloud platforms to design, implement, troubleshoot and optimize advanced solutions.
    • Drive projects including:  Open source technologies; Hadoop, Spark, Kafka, HBase, Hive, Cassandra, MongoDB, Neo4J. Experience in both batch and stream processing technologies.
    • Cloud data and analytic technologies;  AWS: EMR, Athena, Redshift, Kinesis, Glue. Azure: HDInsight, ADLS, Data Lake Analytics, Event Hubs, SQL Data Warehouse. GCP: BigQuery, BigTable, Dataflow, DataProc.

    Job Complexity:

    • Serves as a senior subject matter expert for Big Data professional services engagements.
    • Understand complex IT and business customer challenges as it pertains to enterprise architecture, Big Data, and apply technology and product portfolio knowledge to solve problems in a consultative manner.
    • Lead pre and post sales delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, migration and optimization.
    • Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.
    • Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.
    • Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.
    • Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.
    • Aligns and regularly communicates with Project Manager and extended teams during project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
    • Proactively identify potential issues and work through resolution with internal and external stakeholders.
    • Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment.
    • Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
    • Serve as a thought leader and drive strategic direction within Rackspace Professional Services.  Develop and implement best practices for team processes.
    • Occasional domestic travel, up to 50%.



    • Bachelor’s degree in Information Technology or a related technical field and 12-14 years of industry experience in technical support and/or pre or post sales engineering and architecture.
    • Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.
    • Advanced degree preferred.
    • ITIL certification preferred.
    • Industry leading knowledge and experience across Big Data domain.
    • Requires exposure to a range of IT environments, industry sectors & technology stacks.
    • At least one top tier technical certifications in a highly desired technology domain.
    • Extensive managed services, consulting, technical support, and/or application development experience preferred.

    Preferred Experience with the following open source technologies:

    • Hadoop, Spark, Kafka, HBase, Hive
    • Cassandra, MongoDB, Neo4j
    • Experience in both batch and stream processing technologies

    Preferred Experience with the following cloud data and analytics technologies:

    • AWS – EMR, Athena, Redshift, Kinesis, Glue
    • Azure – HDInsight, ADLS, Data Lake Analytics, Event Hubs, SQL Data Warehouse
    • GCP – BigQuery, BigTable, Dataflow, DataProc

    Preferred Experience with: 

    • Machine Learning experience with either Spark Mllib or similar
    • Experience operationalizing models with Tensorflow