You will work with decision makers, developers, system administrators, and systems integrators on a daily basis, acting as the conduit between the customer and the infrastructure teams at Rackspace. The Azure Lead Engineer utilizes Application Performance Management (APM) tools (New Relic, Azure OMS) to proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability. These skills, paired with an understanding of customer growth and traffic patterns, enable the Azure Lead Engineer to develop, propose, test, and implement solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications.
The Azure Lead Engineer takes on the additional responsibility of acting as an application support subject matter expert at Rackspace. This translates to frequent involvement in representing the Azure team in meetings with product, finance, marketing, and other internal departments as required. This role also serves as an escalation point on the team for difficult or highly complex issues that exceed the technical ability of other Microsoft or Azure support engineers.
Create and maintain customer loyalty by serving our customers above and beyond their expectations
Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement
Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions
Support the Service Delivery Managers in customer projects
Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate
Ensure appropriate technical documentation is in place for customer solutions
Provide support in tuning applications and infrastructure
Design, develop, test, and implement new configurations, architectures, and standards
Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
Assist customers and internal teams to automate processes and incorporate devops methodologies
Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested.
Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
Due to 24x7x365 operation, must be willing to be available for occasional out of hours work
Tenacious problem solver, will own issues until full resolution
Excellent communication skills, both written and verbal with great attention to detail
High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility
Strong rapport and relationship building skills with both internal departments and external customers
Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
A good level of business awareness and commercial acumen
MCSE certification preferred
Azure certifications preferred (70-532, 70-533 and 70-534)
Expert level Azure knowledge including:
PaaS, IaaS, best use cases, limitations etc
Working knowledge of key PaaS offerings - Redis cache, CosmosDB, WebApps, Azure SQL, ServiceBus, Webjobs
All Azure IaaS components – VMs, Networking, Express Route, Storage, Traffic Manager, Application Gateway, ASR, DNS etc
Azure ARM and JSON templating (defining infrastructure as code)
Designing new Azure solutions – requirements gathering, detailed design through to implementation.
5+ years experience in a development or infrastructure operations team for critical IT infrastructure
5+ years’ experience with:
High-availability, high-performance web technologies
Microsoft Windows platforms including 2003/2008/2012/2016
Databases and caching layers
Knowledge of monitoring (Azure OMS, New Relic etc.)
Some exposure to other public clouds (AWS, Google, Rackspace)
Systems engineering experience with:
General computer hardware and software
Networking principles and DNS
Understanding of networks and common protocols
Other Microsoft technologies such as MS SQL, IIS, AD, mail systems, Windows Clusters, Windows Security, O365
CDN technologies including Akamai, CloudFlare, Azure CDN, CloudFront etc.
CMS and e-commerce software such as Sitecore, Microsoft SharePoint Foundation, Drupal, WordPress etc (desirable)
Some experience in one or more of the following:
General concepts around API documentation, implementation, and supporting customers using these
Configuration management toolsets like Windows DSC, Chef, Puppet, Saltstack, Ansible, etc. (desirable)
Solid understanding of Version Control Systems, branching and merging model (desirable)
Software development working practices / methodologies – AGILE/SCRUM certification (desirable)
Equal Employment Opportunity Policy: Rackspace is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.