Rackspace

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Sr. Network Engineer

Sr. Network Engineer

Req # 
39235
Location(s) 
US-TX-San Antonio
Category 
Networking

Job Overview

Overview & Responsibilities

The Network Operations Network Engineer IV is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. 

 

  • Takes ownership of highly complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. 
  • Accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate.   
  • Involved in technology, tool, process, and training improvements for the team. 
  • Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity.
  • Provide exceptional customer support via the ticketing system and phone

Qualifications

The Network Operations Network Engineer IV requires:

  • At least 6 years of Network Engineering experience
  • CCNA or CCNP-Security certification
  • Schedule flexibility to include working a weekend day regularly and holidays as required by the business improvements

The ideal candidate possesses:

  • A minimum of 7 years of recent networking experience in a command-line oriented environment
  • CCIE-level aptitude
  • Excellent written and verbal communication skills
  • Critical thinking skills and the ability to provide solutions with precision during high-pressure situations
  • The ability to handle multiple tasks and prioritize work under pressure
  • Attention to detail in documenting information and the ability to own customer issues through resolution
  • The capability to demonstrate expert problem-solving skills coupled with a habit of regularly taking on responsibility
  • A desire to expand personal technical knowledge and mentor other engineers to expand knowledge

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