• Linux Operations Engineer II

    Location(s) US-TX-San Antonio | US-TX-Austin
    Req #
    System Administration / Engineering
  • Overview & Responsibilities

    Rackspace is seeking a Linux Operations Engineer for the Technology Engineering Services (TES) department in our San Antonio, TX global headquarters or in our Austin, TX office. 



    • Work with cutting edge hardware and software at scale in the cloud computing space.
    • Provide Fanatical Support to our customers through your innovative solutions.
    • Install, configure, update and troubleshoot services such as MySQL/NoSQL, SaltStack, Scale and many others. 
    • Collaborate in a “DevOps” environment where you will work closely with software developers, QA and more (no silos tolerated).
    • Constantly search for new ways to help us better monitor our infrastructure, deploy new capacity faster, release code more safely, and make us more resilient. 
    • Write automation tools/scripts to help keep the operations team stay nimble and focused on the challenges ahead. 
    • Perform periodic on-call duties as part of a global team.


    • Passionate contributor, works as a member of the team, produces high quality work.
    • Leverages established processes to get work done efficiently and assists in the creation of better solutions.
    • Assists team by proactively addressing problems and inefficiencies in our work and systems.
    • Makes connections between seemingly unrelated concepts and ideas, aware when to diverge from standard practices. 
    • Serves as an expert for some products or projects. 
    • Contributes to central store of knowledge.



    • Bachelor’s degree in a technology related field required.
    • At the manager’s discretion, additional relevant experience may substitute for the degree requirement. 
    • RHCE or equivalent certification or professional experience.
    • Years of experience typically required: 4-6 years.


    • Intermediate to advanced knowledge in OSes and distributions, patching, monitoring, backups, RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability, root cause analysis, systems optimization, APIs, Shell Scripting (python, bash), SSL, Web servers, auth/directory services, caching services, SSH, HTTP, DNS, FTP, SNMP, SMTP and troubleshooting.
    • Basic to Intermediate knowledge of: Cluster management, configuration and source code management, database administration, packet analysis, stack trace analysis, design and implementation methodologies, production cycle including best practices.
    • Leads projects or portions of projects for the business  
    • Participates in interdepartmental meetings. 
    • Works with leadership on project planning and resolution of systemic problems.
    • Mentor and escalation for junior staff
    • Detail oriented in documenting information.