• Oracle Applications Support Engineer III

    Location(s) US-TX-San Antonio
    Req #
    System Administration / Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities


    Responsible for providing operations support for various applications across TES.
    Build, Deploy, Manage application starting from lower environment to Production.
    This role will support some of the critical business functions across the Rackspace and enterprise systems.
    Define and configure application development environment for scalable systems.
    This role will be key in developing DevOps practices/standards and guidelines for implementing CI/CD.
    Diagnose, troubleshoot, and correct basic issues affecting the functional and non-functional performance of applications.
    Ensure all applications and their underlying infrastructures are proactively monitored at every layer of the technology stack.
    Ensure all application code, configurations, and data are properly backed-up.
    Configures new products, bundles and promotional offers, and rating engines in billing system.
    User requests for creating new environment, deployment of new applications and environment issue troubleshooting need to address
    Collaborates with Dev, QE, DBA, Network, System Admin teams to resolve technical issues.
    Monitors events for errors and provides initial troubleshooting.
    Performs data integrity checks and troubleshoots issues.
    Troubleshooting of issue involves all these layers (Network, Web, App, Database, Queue, OS)



    Bachelor’s degree in a technology related field plus 5 years of experience in billing cloud computing or telecom required.


    Experience with Cloud technologies (AWS, Google Cloud Platform, Azure)/Openshift is preferred
    Working experience with Terraform or Cloud Formation
    Intermediate to advanced working knowledge of automation principles and design (Java, Python, Ruby, BASH, JavaScript, Shell, SQL, PL/SQL, Perl)
    Intermediate to advanced working knowledge of configuration management tools (Chef, Puppet, Salt)
    Intermediate to advanced working knowledge of deployment release management tools (Jenkins, Hudson, Bamboo)
    Experience with installation, configuration, and management of log collection and aggregation tools like Splunk and ELK
    Experience with databases like Relational DB (Oracle, PostgreSQL) and No SQLs Cassandra, Kafka, ElasticSearch
    Experience with MySQL, Redis, Elastic Search, MongoDB, and/or NoSQL would be a plus
    Experience with CI/CD tools such as Jenkins, Nexus, Maven, Ant, Gradle, Groovy, Maven, Spinnaker and others
    Knowledge of Oracle BRM/Enterprise Business Suite (EBS), WebLogic, Glassfish, Tomcat, Nginx
    Experience with container frameworks like Docker, Kubernetes, OpenShift, Linux containers, etc
    Good working experience with Git, GitHub, Gitlab CI, Jenkins, Maven, Gradle, NPM
    Ability to think independently and contribute as a member of a productive team
    Intermediate to advanced at transaction level monitoring
    Intermediate to advanced knowledge with configuring monitoring tools such as Prometheus, Node Exporter, ELK stack
    Experience in RESTFUL API calls to troubleshoot issues
    Proficiency or Knowledge of networking/firewall/ACL/VIP/Load Balancer/DNS/LDAP/ADFS
    Experience in analyzing JVM related issues
    Strong knowledge on Linux operating system commands to perform daily activities
    Intermediate to advanced knowledge of clustering, virtualization, high availability configurations, security principles, performance tuning, capacity planning, server hardening, load balancers, and firewalls
    Ability to communicate technical information and ideas so that others will understand
    Critical reasoning and complex problem-solving skills
    Strong oral and written communication skills
    Should be open to learn new technologies