• Cloud Build Engineer

    Location(s) SG-Singapore
    Req #
    39500
    Category
    AWS, Business Intelligence
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

     

    More on Rackspace

     

    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

     

    As the #1 Managed Cloud Company, Rackspace is hiring an Cloud Build Engineer based in Singapore, to support our customers in delivering and supporting their cloud environments.

     

    Rackspace provides a wide range of services to our customers delivered across the major hyperscale cloud providers and across hybrid cloud environments.  This enables our customers to leverage the newest and most cutting-edge technologies, while relying on experts at Rackspace to do the heavy lifting, so they can gain the benefits.

     

    The successful candidate will use their deep technical expertise to assist customers in deploying, integrating, scaling and healing their environments, using native and 3rd party tooling.  Rackspace also emphasizes automation and agile techniques for customers, and the successful candidate will have experience in the native cloud automation tools and be willing to learn new automation tools.  The successful candidate will also be exposed to other cloud platforms, beyond their favoured platform, and would be provided the resources and guidance to learn those platforms to a similar-expert level.

    As part of the implementation team, the core focus of the candidate will be to build customer solutions on cloud, while providing hands-on guidance and expertise to Rackspace’s group of pre-sales experts, including the Solutions Architecture team.  As an extension of the Professional Services team, the candidate will also be exposed to a number of bespoke technical projects, ranging from cloud migrations to advanced reconfiguration of the cloud platform to meet customer requirements.

    Qualifications

    TECHNICAL CAPABILITIES:

     

    Strong demonstrable experience and skills in the following areas are either mandatory or beneficial.

    Required Skills

    • Expert knowledge and proven real-world experience of one of the major hyper-scale cloud providers (Amazon Web Services, Microsoft Azure, Google Cloud Platform, AliCloud);
    • Working knowledge of the cloud services of the cloud providers, including Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc;
    • Expert working knowledge of Windows or Linux operating systems;
    • Practical experience using one or more scripting languages (e.g. Powershell, Bash, Python);
    • Good understanding of cloud design and architecture principles and best practices;
    • Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing

     

    Desirable Skills

     

    • Good understanding of one or more programming languages (Java, C# .NET);
    • Good understanding of DevOps practices and methods – Agile & Lean Development, CI/CD pipelines, Jenkins, Automation etc;
    • Knowledge of hybrid Cloud technologies;
    • Proven skills performing migrations (Cloud or Traditional);
    • Proven Customer-facing experience;
    • Vendor Certification of Cloud Platform (e.g. AWS Associate Certification, Microsoft Azure MCP).

     

    Key Accountabilities

     

    • Technical progression of Cloud Customer Builds during Onboarding;
    • Own the technical hands-on work associated with Professional Services projects;
    • Build and operate Cloud environments;
    • Drive strong customer satisfaction (NPS) through Fanatical Support;
    • Ownership of Customer Builds, including collaboration with other teams and escalation;
    • Effective prioritisation of workload;
    • Drive personal development plan;
    • Contribute to other Rackers development.

     

    PERSON SPECIFICATIONS:  

     

    • Proven experience working in a project-based working environment;
    • Technical achiever with a strong work ethic, creative, collaborative, team player;
    • Quick learner and ability to quickly adapt and execute on varied technical initiatives;
    • A strong background in cloud technologies and/or demonstrative hosting-specific technical skills:
      • Compute and Networking
      • Storage and Content Delivery
      • Administration and Security
      • Deployment and Management
      • Application Services
      • Mobile Services
    • Strong communications skills, written and verbal;
    • Passion for technology and desire to learn;
    • Ability to prioritise under pressure;
    • Sound problem solving ability;
    • Process improvement – identification & solution;
    • Educated to bachelor degree level or equivalent is an advantage;
    • Potential to work weekends and flexible hours.

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