• Business Trainer

    Location(s) US-TX-San Antonio
    Req #
    Human Resources
  • Overview & Responsibilities

    We are seeking a dynamic, flexible training professional to join our global team of Talent Development superstars. As a Business Trainer you will be responsible, on a global scale, for creating and delivering business impacting training solutions to Rackers across the world. In this role, you will work in a cutting-edge, agile function which moves in lock step with the pace of the Rackspace business. We act as consultants, coaches, guides and partners both inside the HR function as well as in the core business, advising our cross functional partners so they may achieve their desired business outcomes through the mechanisms of Talent Development.  


    Main responsibilities:

    • Deliver both face-to-face, instructor-led, training as well as virtual training using varied media in a global setting.
    • Identify and assess current and future training needs through job analysis, career paths, annual performance appraisals and consultation with line managers;
    • Translate requirements into training that will enable employees to receive the development needed for the next step of their career path.
    • Draw an overall or individualized training and development plan that addresses needs and expectations of employees and the business;
    • Conduct effective training sessions on leadership topics utilizing a wide variety of training methods;
    • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them;
    • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior;
    • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals;
    • Stay updated of the new trends and tools in employees training and development and implement them in training delivering.
    • Identify, establish, and maintain relationships with stakeholders to drive understanding of internal customer training needs.



    • Bachelor’s degree in a related field or equivalent work experience
    • Understanding of training methods, utilizing different approaches and technologies.
    • Excellent writing, editing, communication, presentation and interpersonal skills.
    • Able to apply blended approaches to content creation in a global environment.
    • Able to create and implement effective assessments.
    • In tune with the energy and the comprehension of all in the room, able to adapt both style and schedule to accommodate.
    • Ability to partner and collaborate with team and stakeholders in an ambiguous, rapidly changing environment.
    • Able to execute against timelines.
    • Other duties as required. 



    • Certifications and/or direct experience in MBTI, Strengths, or Crucial Conversations.