• Technical Program Manager

    Location(s) US-TX-San Antonio | US-TX-Austin | US-Remote
    Req #
    Product Managment, Project Managment
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities



    Rackspace is looking for a PMO Technical Program Manager to join our team. As a Technical Program Manager you will deliver business outcomes for strategic cross-functional technology programs which include areas like software engineering, IT infrastructure build outs, systems integration, system and data migration.   


    To be a Racker is all about Fanatical Support, the results obsessed customer service that's been at the core of Rackspace since 1999. 


    If you like being challenged and want to continue to learn and grow while bringing your best every single day – then being a Technical Program Manager at Rackspace is for you. Join us at a company that has an award-winning culture and a set of core values that you can stand behind. Come to Rackspace and be a Technical Program Manager Racker!


    This role is based in San Antonio or Austin, TX. At manager’s discretion there is opportunity for the role to be based remotely. 


    In this role, you will:

    • Be responsible for one medium or two small programs where scope is subject to change and there is a high degree of risk. 
    • Lead a large cross-functional team (which may include program/project managers & functional leads/SMEs) to deliver business outcomes.  
    • Program objectives address complex business opportunities with multiple cross-functional interdependencies between several projects and programs.
    • Own change management throughout the lifecycle of the programs and drives change control process post plan of record. 
    • Use best practices and knowledge of internal or external business issues and technology to improve products or services as well as continuous improvement of program and project management practices.
    • Master an understanding of the Rackspace project management methodology, project management systems and tools, and industry best practices for project management.
    • Have strong experience working in common software engineering environments using Agile (Scrum, Kanban, SAFE) and traditional SDLC models (waterfall, V-shaped).
    • Maintain a sound understanding of IT terminology and processes including software engineering, Infrastructure and operations to make meaningful contributions to technical programs.
    • Be a Subject Matter Expert in program management.
    • Coach and mentor other PMs, technology and business partners on project management methodologies.
    • Be a developing expert in program stakeholder analysis (including customer resources) and drive governance and adherence.
    • Maintain a strong, tactful communication in reports, presentations and documentation.
    • Provide clear instructions to subject matter experts to complete deliverables. Confidently influences and liaises with all levels including senior business stakeholders, technical teams, and third-party suppliers.

    To be a Racker is all about Fanatical Support, the results obsessed customer service that's been at the core of Rackspace since 1999. 





    • Able to direct solutions to solve problems of varying complexity creatively as required.
    • Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program.
    • Provides input in helping the program team select appropriate methods, techniques, and evaluation criteria for obtaining results.
    • Develops and manages risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes.
    • Escalates risks and issues with proposed mitigations and time-frames to sponsors and champions.





    • Bachelor’s degree required. 
    • PMP/PRINCE2 preferred; ADKAR/Prosci experience and certification desired
    • 8+ years of progressive IT project and program management experience required; 10+ years preferred
    • Prior experience as hardware/software engineer. quality engineer, business analyst desired