• Business Intelligence Developer / Analyst

    Location(s) US-MA-Norwell
    Req #
    Business Intelligence
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Responsible for Software Management and Development to support our customer Financial Services (FS) team. This team member will work closely with the business to gather, document and solve for the Information Technology needs of the customer FS organization. They will support the customer FS specific applications including Lending/Leasing origination, portfolio, pricing, imaging, reporting and document management systems. This hands-on role will require them to work independently to execute initiatives to support the organization.


    Key Tasks

    • System report development utilizing QlikView and NPrinting tools
    • Administration of SharePoint and Document Imaging Environments
    • First level support of  70+ users for request/problem tickets logged.
    • Backup support of  other key systems including Leasing Origination and Portfolio systems.
    • Collaboration with local/global business users to provide them with proper system access, provide system education and to promote proper system use.
    • Interact with the Customer FS and  IT teams and third party technology/service providers to maintain, configure, and enhance systems.  
    • Establish close business relationships with key stakeholders and users.
    • Gather information from end users to develop business requirements and create solutions.
    • Maintain frequent and clear communications with remote Customer FS business and IT leaders.
    • Document key systems support processes. 


    • Experience developing reports with Qlikview and NPrinting development tools
    • 3+ years of experience in IT, performing the duties of a Developer, Systems Analyst or Business Analyst
    • Skilled in writing SQL queries and using Oracle/SQL Server databases.
    • SharePoint Administration skills are valuable
    • Experience supporting a Leasing/Retail origination and/or portfolio system is strongly preferred.
    • Technical competence in QlikView, NPrinting, D+ H CreditPath(Cyence), NetSol LeasePak, Ivory SuperTRUMP, SharePoint,  Cassiopae, Informatica, and/or Salesforce systems is desirable.
    • Experience in leasing and/or banking industry is a key skill.
    • Proven experience interacting with business teams to perform business analysis, document requirements, document processes, conduct/facilitate user acceptance testing and training.
    • Knowledge of, and experience participating in, the software development lifecycle.
    • Involvement in configuring off-the-shelf
    • Networking experience is beneficial.
    • Strong written and verbal communication skills
    • 4-year degree in computer science or related degree required. Advance degree a plus.