• Data Center Operations Technician II

    Location(s) US-VA-Ashburn
    Req #
    Data Center Operations, System Administration / Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Are you technical savvy? The datacenter operations technician is responsible for customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.


    Rackspace operates several data centers (DC’s) both in the US and abroad.  With over 30,000 devices across these DCs, we are always seeking new Rackers who can provide fanatical service to our internal and external customers.


    Job Responsibilities:

    • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
    • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
    • Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
    • Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
    • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
    • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
    • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling


    Required Qualifications:

    • High School diploma or equivalent required
    • 1-year + experience working in a data center environment or equivalent technology background
    • 1-year + experience or ability to show familiarity with building, repairing or upgrading hardware components
    • Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.
    • Must be able to lift 50 lbs over head
    • Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)


    Guru (Preferred) Qualifications:

    • 1-year + experience in a customer service oriented position
    • Industry recognized certifications in operating systems, networking, security and/or storage technologies
    • Experience with Dell PowerEdge and HP ProLiant rack server hardware
    • Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS
    • Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches
    • Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred
    • University or College degree