• Cloud Container Architect (REMOTE)

    Location(s) US-TX-San Antonio | US-TX-Austin | US-VA-Blacksburg | US-NJ-Jersey City | US-Remote
    Req #
    39578
    Category
    Customer Relationship & Support, System Administration / Engineering
  • Overview & Responsibilities

    Rackspace is seeking a Cloud Container Architect to join our OpenStack Private Cloud team full time in one of our offices or REMOTE Work from Home. 

     

    PRIMARY RESPONSIBILITY:

    • Responsible for the design and support of OpenStack Private Cloud platforms.

    JOB COMPLEXITY: 

    • Is an ambassador for RPC through their attendance in OpenStack conventions, conferences, meetups, etc.
    • Acts as an advocate for the customer within the RPC organization. 
    • Effective communicator at all levels from technical through to non-technical directors. 
    • Displays a basic level of business acumen with an eagerness to fully understand a customer’s strategic and non-technical needs.
    • Deploys, maintains, and upgrades the customer’s OpenStack infrastructure ensuring a smooth operational experience for their assigned base.
    • Responds to support requests and co-ordinates Rackspace/Customer support teams where appropriate within both tickets and phones. 
    • Serves as an on-call emergency escalation support resource 24/7.
    • Ensure appropriate technical documentation is in place for customer solutions (to include Runbooks, Network diagrams, and Environment diagrams).
    • Identifies opportunities for growth and passes leads to an Account Development Manager or RPC Sales Overlay.
    • Assist Product team with implementation of new features in Rackspace Private Cloud. 
    • Work closely with sales teams during large scale implementations or non-standard deployments.
    • Pro-actively seek opportunities to review solution architecture then puts forward and implements proposals for improvement.
    • Supports the Account Development Manager in customer projects.

    Qualifications

    EXPERIENCE/EDUCATION: 

    • Bachelor’s degree in Computer Science, Technology, or a related field. 
    • RHCE level Linux skills with at least 8 years of Sys Admin experience in a production Linux environment.
    • 1-2 years of OpenStack experience required. 
    • RHCA Preferred. 
    • High school diploma or GED required.

    KNOWLEDGE/SKILLS/ABILITY: 

    • A passion for virtualization technology and open cloud standards. 
    • Ability to create and maintain customer loyalty by serving customers above and beyond their expectations. 
    • Strong attention to detail. 
    • Motivated self-starter, who demonstrates good focus on completion. 
    • Able to multi-task and remain effective under pressure. 
    • Proven strong verbal and written communication skills, with colleagues and customers.
    • Intermediate to expert knowledge of TCP/IP, VLAN, Bridging, routing, firewalls, DNS and load balancers.
    • Intermediate to Expert working knowledge of hypervisor configuration (KVM, XenServer, etc), Mitaka/Neuton, Nova, Cinder, Glance, Keystone, Swift, Ironic, Storage protocols (NFS, iSCSI, FC), and virtual networking and storage configuration, MySQL, Python, and IP Tables.

    NICE TO HAVES:

    • Experience working with Kubernetes and Docker container platforms
    • Experience working with OpenStack
    • Experience working with Ansible
    • Experience integrating monolith/microservices applications with existing systems
    • Experience in agile methodologies
    • Experience with other cloud providers AWS, Azure, GCP
    • Experience with Terraform
    • Development experience
    • Have experience gathering and understanding customer business requirements.
    • Have a consulting background and are comfortable working directly with customers.
    • Willing to travel