Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers. We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!
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Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
We are seeking a Senior Security Systems Administrator to supervise maintenance and administration activities within the Rackspace Cyber Security infrastructure and provide an advanced level of technical support to the ISOC/Rackers over the phone, chat and/or via support tickets. In this role you will take ownership of complex system/application issues. You will appy creative problem-solving techniques to identify the source of problems, while at the same time keeping the ISOC/Racker aware of resolution progress via the ticketing system. You will analyze configurations, use initiatives and advise on potential pitfalls that an end user may experience using existing or planned methods and suggests alternatives that may better serve the stability of their solution. You will propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system. You will solve end user technical issues, which may include OS, level, webserver, database server, security applications, DNS, SMTP, user management and permissions, or other software issues.
An ideal candidate will have: