• Scrum Master II

    Location(s) US-TX-San Antonio
    Req #
    Project Managment, Quality Engineering, Software Development
  • Overview & Responsibilities

    Job Description Summary

    The primary duty of the Scrum Master is to assist the team with making appropriate commitments through story selection and task definition. Participates proactively in developing and maintaining team standards, tools, and best practices. Identifies and removes impediments, prevents distractions. Facilitates discussion and conflict resolution. Empowers the team to self-organize.


    Job Description

    We are looking for a passionate, agile leader who can help evolve the Rackspace software development process to the next level. As a Scrum Master, you will have the opportunity to help coach and grow multiple agile/scrum teams, while working in a collaborative environment. You will assist the teams in their planning activities, champion and support the Agile process, and provide advice and guidance as needed. As a servant-leader, you will play a key role in providing the teams with coaching and guidance, ensuring that the teams are growing and working towards self-sufficiency, all while working with other scrum masters to improve our overall agile practices.


    Responsibilities (include but are not limited to):


    Backlog Management Practices

    • Works with Product Owners and team members to learn and practice healthy backlog management and prioritization practices
    • Facilitates the execution and improvement of backlog refinement
    • Prepares for and facilitates release planning with teams
    • Assists in dependency management and cross team coordination

    Agile Ceremony Facilitation

    • Facilitates continuous improvement and the development of a learning culture on teams
    • Facilitates ceremonies, collaboration, communication, and conflict management
    • Teaches new team members Agile mindset and frameworks, practices, and process
    • Influences the organization in the removal of organizational impediments and development of healthy Agile practices
    • Mentors Product Owners and team members in agile practices and continuous improvement

    Delivery Team Support

    • Removes impediments to the team-s ability to perform
    • Acts as a buffer between external distractions to minimize disruptions
    • Assists in the coordination of operational issue resolution
    • Facilitates team development, mediates conflicts protecting the team and encourages healthy team dynamics.
    • Fosters team responsibility, self-accountability, transparency and self-organization
    • Leverages coaching skills to help the team learn to solve its own problems

    Advice and Guidance

    • Introduces and encourages team to explore healthy Agile development practices, focus on quality and technical excellence, predictable delivery, automation, and continuous delivery
    • Teaches and encourages a balanced backlog that delivers valuable features for customers, reduces technical debt, provides business value, and enables product sustainability
    • Helps the team to develop, capture, and analyze metrics to facilitate team improvements
    • Promotes transparency through healthy communications and data integrity


    • 1+ yr Scrum Master, Project Management or other relevant experience is required
    • Technical background and ability to communicate well with software developers is a huge plus
    • Working industry related experience in one or more of the following Agile methods or frameworks: Scrum, Extreme Programming (XP), or Kanban
    • Certified Scrum Master or other Agile experience is a plus 
    • Team player with excellent work habits and interpersonal skills
    • Excellent written and verbal communication skills
    • Bachelor's degree required