PRIMARY RESPONSIBILITY: Performs human resources duties in areas such as employment, compensation, benefits, employee relations, or other special projects. Serves as a contact and advisor for employees and managers in multiple business segments. Provides information, assistance and resolution regarding policies, procedures, and employment issues. Provides human resources related support to multiple business segments. Leads special projects and prepares personnel reports, as needed.
KNOWLEDGE/SKILLS/ABILITY: Advanced knowledge of employment, compensation, benefits, employee relations, and other special HR topics. Advanced knowledge to provide human resources related support to multiple business segments, including managing projects or portions of projects. Intermediate skills to enter data into the HR Information System. Ability to utilize knowledge and understanding of industry practices and company policies and procedures to resolve a wide range of issues in imaginative as well as practical ways. Advanced communications skills, written, verbal and presentation. Ability to present the same information in a variety of ways and adapt to the specific audience. Ability to maintain confidentiality in all situations. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.
JOB COMPLEXITY: Applies knowledge of human resources best practices, laws, and regulations to address issues of employee relations. Uses professional concepts; applies company policies and procedures and interprets legal regulations to resolve a variety of HR related issues. Assists Rackers with problems or changes in benefits elections. Exercises judgment to determine appropriate action for specific situations. Initiates the VISA process by working with the immigration attorney. Works with and advises managers regarding employee development, rewards, and performance. Works collaboratively as a member of a team to establish common procedures and address new circumstances and/or events. Performs data entry for employee changes in HRIS system. Reviews data and provides notice to appropriate HR team of inconsistencies or errors. Coaches managers in conversations and delivery to Rackers of performance related conversations. Provides support in the delivery of disciplinary actions and Performance Improvement Plans, including terminations. Maintains currently knowledge of Federal, State and Local HR Regulations. Evaluates current practices and processes and implements improvements in efficiency and effectiveness. Researches best practices and provides presentations and recommendations to team on implementation/adoption of practices that will be successful at Rackspace.
SUPERVISION: Operates under minimal supervision, with limited review of work in progress. Contributes to team review and resolution of new issues.
EXPERIENCE/EDUCATION: High school diploma or equivalent required. Bachelor’s degree from an accredited institution and a a minimum of 5 years of professional human resources experience, including a minimum of 3 years of HR Generalist experience required. Demonstrated ability to consistently provide FANATICAL support.
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Considerable levels of stress may occur at times. No special physical demands required.
TRAVEL: Occasional domestic travel required, less than 10%