We are looking for an Entry Level Security Systems Administrator to join our GES Security team in San Antonio, Texas!
A Security Systems Administrator maintains and administers Rackspace Cyber Security infrastructure and provides a basic level of technical support to the ISOC/Racker over the phone, chat and/or via support tickets.
In this role, you will have the opportunity to do the following in this role:
We desire general systems knowledge of platforms or systems used for:
SKILLS: Working Knowledge of Microsoft Office software, DNS, including diagnostics with UNIX tools. Basic knowledge of Linux and Windows OS. Basic knowledge of network fundamentals. General knowledge of relevant web services, mail, MBU, Linux, MySQL and monitoring applications. Drive to continually expand knowledge in the areas of new technological developments and trends. Attention to detail in documenting information and ability to show ownership for follow through in customer resolutions. Solid problem-solving abilities coupled with a desire to take on responsibility. Strong written and verbal communications skills.
JOB COMPLEXITY: Monitors system alerts and creates tickets accordingly. Handles level-appropriate ISOC/Rackspace Employee requests via phone, chat, and the ticket system. Escalates support requests according to escalation procedures. Schedules and coordinates level-appropriate maintenance. Troubleshoots and resolves system service issues and OS level issues. Creates and maintains end user loyalty by serving customers. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays and emergency situations.
SUPERVISION: Performs routine tasks with little supervision, receives guidance/instruction on new tasks.
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. High levels of stress may occur at times. No special physical demands required.