• Linux Operations Engineer

    Location(s) US-TX-San Antonio | US-TX-Austin
    Req #
    39664
    Category
    System Administration / Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

     

    More on Rackspace

     

    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    SAN ANTONIO or Austin or MEXICO CITY Location

    Rackspace is seeking a Linux Operations Engineer to join our growing team in San Antonio, TX. 

     

     In this role you will collaborate with System Engineers and have the opportunity to work alongside System Engineers who develop architectural frameworks for system development, maintenance, and enhancement efforts.  You will analyze systems and assist in performing usability testing to enhance scalability as well as meet security and compliance requirements.  

     

    We are looking for a high-level Linux Operations Engineer who wishes to take their career to the next level by joining our team and working towards becoming the next System Engineer. Rackspace’s unique culture allows Rackers to grow and develop technically while working at a company that encourages creativity, mentoring, and knowledge sharing. 

     

     

    Responsibilities: 

    • Provide fanatical customer service at all times
    • Provide configuration and troubleshooting support for systems maintained by Segment Support (e.g. Nimbus, Linux Patching, Sophos, SCOM, WSUS, Active Directory)
    • Troubleshoot on various Linux platforms (e.g. RHEL, CentOS, Ubuntu)
    • Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues, increase efficiency and improve best practices.
    • Ensure all tickets and phone calls are handled within appropriate timeframes
    • Perform periodic on-call duties as part of a team
    • Create and contribute to team’s written documentation

    Qualifications

    EXPERIENCE/EDUCATION:

    • Bachelor’s degree in a technology related field required.
    • At the manager’s discretion, additional relevant experience may substitute for the degree requirement. 
    • RHCE or equivalent certification or professional experience.
    • Years of experience typically required: 4-6 years.

    Knowledge / Skills/ Ability

    • Prior experience in a customer service role
    • Advanced troubleshooting experience with DNS, MySQL, Red Hat clustering
    • Advanced knowledge of RHEL Administration and Troubleshooting
    • Relevant technical certifications are a plus
    • Troubleshooting experience with LDAP
    • Working knowledge of web hosting configuration components, including firewalls, load balancers, web and database servers
    • Clustering experience is a plus
    • Scripting experience is a plus
    • General knowledge of Windows Server 2008, 2012 and 2016 is a plus
    • Strong written and verbal communication skills
    • Demonstrated analytical/problem solving ability
    • A firm understanding of PCI requirements and the auditing process
    • Time management, organizational skills, multitasking skills, ability to embrace change
    • Must be able to stand alone in a very technically advanced environment where you may experience and be responsible for solving challenging issues
    • Must be able to comprehend and have the desire to learn new technology while proactively bettering their knowledge to support emerging technology within a fast-growing company
    • Must be able to work a flexible schedule and rotating on-call.

    #LI-BP1