• Data Center Operations Technician

    Location(s) US-IL-Elk Grove Village
    Req #
    Data Center Operations, System Administration / Engineering
  • Overview & Responsibilities

    Are you technical savvy? The datacenter operations technician is responsible for customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.


    Rackspace operates several data centers (DC’s) both in the US and abroad.  With over 30,000 devices across these DCs, we are always seeking new Rackers who can provide fanatical service to our internal and external customers.


    Job Responsibilities:

    • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
    • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
    • Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
    • Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
    • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
    • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
    • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling


    Required Qualifications:

    • High School diploma or equivalent required
    • 1-year + experience working in a data center environment or equivalent technology background
    • 1-year + experience or ability to show familiarity with building, repairing or upgrading hardware components
    • Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.
    • Must be able to lift 50 lbs over head
    • Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)


    Guru (Preferred) Qualifications:

    • 1-year + experience in a customer service oriented position
    • Industry recognized certifications in operating systems, networking, security and/or storage technologies
    • Experience with Dell PowerEdge and HP ProLiant rack server hardware
    • Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS
    • Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches
    • Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred
    • University or College degree