• Linux Enterprise Support Engineer - NY/NJ area

    Location(s) US-Remote
    Req #
    Customer Relationship & Support
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    When you buy a new computer, do you immediately erase Windows and install your favorite distro of Linux? Do you love finding and creating new, innovative solutions for customers in need? If so, keep reading...


    As a Linux Enterprise Support Engineer, you're a Linux guru who conquers the most intricate challenges by providing innovative and unique solutions for our customers. We want you because your technical talent, team-based mentality and leadership will continue to guide the growth of our administrators and drive us to the next level. As a Linux guru, you'll demonstrate Fanatical Support® by owning complex customer issues which may take several days or weeks to resolve, which also means you’ll be a key partner in building relationships with customers as you advise them of any pitfalls and alternatives that may better serve their solutions along the way. We don’t want you to just think outside of the box; we want you to break it. 


    This position is based in San Antonio, TX, although, consideration will be given for exceptional remote candidates.

    Job Responsibilities


    In this role you will:

    • Support our largest Enterprise clients, ensuring their complex infrastructures stay up and running 24/7 while working with bleeding-edge technology
    • Define, Design, Implement, and Support complex network communications infrastructures
    • Install, Configure, Update, Support, and Troubleshoot services for customers such as:
      • LAMP Stack: Linux (RedHat), Apache, MySQL, PHP
      • Virtualization - VMWare
      • Storage Technology:  SAN, NAS, DAS, NetApp
      • Scripting:  Perl, Shell, Bash, PHP, etc.
      • OS level concerns
      • Web Servers
      • Database Servers (MySQL)
      • Applications Servers
      • Mail (Mail Transfer Agents)
      • Clustering
      • Load Balancing
      • FTP
      • SSH  
      • DNS
    • Teach customers “how to fish” by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system


    Required Qualifications:

    • Needs to be located in the New York/New Jersey area. 
    • Thorough knowledge and love of Linux operating system (RedHat, Debian, Ubuntu, etc.). As a true Linux lover knows—Fatal Error: Found MS-Windows System -> Repartitioning Disk for Linux
    • Advanced/Expert knowledge of servers/computers hardware and software, DNS, and networking fundamentals (Cisco) including diagnostics with Linux tools
    • Strong experience with LAMP:  Linux (RedHat), Apache, MySQL, and PHP
    • Strong experience with Storage Technology such as NFS Server, RAID Levels, SAN, NAS, DAS, NetApp, etc. 
    • Experience Architecting and Designing complex enterprise level infrastructures
    • Requires approximately 5+ years working in a computer technical field, 3+ years in an enterprise server environment and 2+ years in web hosting environment
    • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
    • Inherent problem-solver with desire to learn and take on responsibilities
    • Due to the 24x7 operations of the business, Engineers will be required to provide on-call coverage overnight and on weekends and holidays

    Guru (Preferred) Qualifications:

    • Bachelor’s degree in computer science, engineering or equivalent work experience
    • Technical certification including Linux+, RHCSA, RHCA, and RHCE strongly preferred