PRIMARY RESPONSIBILITY: Responsible for managing the vendor relationship, negotiations, and works as a business partner with the Company department. Serves as the sole interface between the customer, Rackspace strategic sourcing team, and suppliers to ensure that sourcing needs are met.
KNOWLEDGE/SKILLS/ABILITY: Advanced to expert knowledge of purchasing principles and practices. Prior knowledge of a technology based service oriented industry preferred. Prior knowledge of Oracle preferred but not required. Excellent interpersonal, written and verbal communication skills. Experience in handling multiple tasks and the ability to prioritize a highly varied work level in order to maintain required productivity levels. Demonstrated leadership skills and qualities. Advanced to expert understanding of supplier management techniques. Strong project management skills. Ability to communicate technical information and ideas so others will understand. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to successfully work and promote inclusiveness in small groups. Must have experience with the complete contracting lifecycle. Ability to gather requirements from the business unit and convey those requirements into a succinct and understandable agreement . Must understand contract language and have a high level of contract clause negotiation experience. A high degree of confidence and experience in negotiating Master Service Agreements (MSA’s); Statements of Work (SOW’s); Amendments and Orders. Proven experience working with Buyers and Purchasing. Ability to understand contract financials. Proven experience working with a legal team on active negotiations. Understanding of contract hierarchy. Experience working within a contract management tool. Experience with Contingent Workforce Programs, Managed Service Providers (MSP) and Vendor Management Systems (VMS).
JOB COMPLEXITY: Optimizes internal customer relationships by building a solid rapport with everyone within the organization and manages global sourcing supplier relationships. Enhances the procurement and supply chain processes throughout all entities (domestic and international) by entering into global strategic sourcing partnerships. Identifies and takes advantage of strategic sourcing opportunities and manages difficult situations to ensure that the strategic sourcing team’s reputation for Fanatical Support is upheld. Maintains direct contact with internal customers throughout the entire supply chain with efforts to minimize cost, shorten delivery times, and maximize quality. Focus of work may be in the whole supply chain from acquisition to disposal. Leads, coordinates, and manages production supply and service agreements for the business. Develops and processes RFQ’s, RFP’s, PO requisitions and partnership agreements. Manages a Supplier Performance Scorecard program with critical suppliers and maintains company Approved Supplier List. Establishes alliances with key production suppliers and performs supplier site visits and audits as required. Guides and assists team members on procurement best practices, e-procurement technology, and supplier relationship management practices. Interfaces with internal customers and integrates with procurement planning and budgeting process. Develops and conducts market analysis and research that will help define commodity markets, analyze trends, competition, capacity and purchasing buying power.
SUPERVISION: Operates under minimal supervision.
EXPERIENCE/EDUCATION: High school diploma or equivalent required. Bachelor's degree in Business or related field required. At the manager’s discretion, equivalent additional experience may substitute for the degree requirement. 6 years of related experience.
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.