• Professional Services Technical Writer

    Location(s) US-TX-City of Windcrest | US-NY-New York
    Req #
    40015
    Category
    Professional Services
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

     

    More on Rackspace

     

    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    The Technical Writer will facilitate communication to Support Segments about any impact or changes resulting from initiatives taken by other areas in the company. This person will be in charge of documenting proposals and statements of work (SOW), customer communication, and developing policy and procedures within a Professional Services team.

     

    PROFESSIONAL SERVICE'S MISSION STATEMENT: Provide the expertise needed to address the end to end customer journey by transforming, migrating and optimizing workloads in a multi-cloud world, fully leveraging Racker-deliverd and/or Partner-Enabled Services.

     

    Responsibilities:

    • Identify opportunities to simplify the lives of other team members through better documentation.
    • Coach team members on ways to improve their writing skills.
    • Work with other team members to proofread and edit documents.
    • Create strategies for notifying customers about planned and unplanned events.
    • Work on statements of work (SOW), proposals, and customer deliverables. 

    Qualifications

    • Expert knowledge of documenting proposals and statements of work (SOW), customer communication, and developing policy and procedures within a Professional Services team.
    • Demonstrated proficiency in writing in multiple styles and for diverse audiences.
    • Ability to handle short-term deliverable timeframes. 
    • Strong communication, organizational and time management skills.
    • Bachelor's degree or equivalent experience in marketing communications, advertising, English, journalism or related field.
    • Experience using MS Word and MS PowerPoint.
    • Familiarity in the following areas: data center infrastructure, storage area networks, network operations management, incident management tools/processes.
    • 2+ years of IT experience preferred.
    • 5+ years of business experience.